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Old 01-04-2008, 05:33 PM   #1
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Enhanced Text Messaging Issue


I have the Voyager and let me just say that I LOVE it.

I don't want flashy, sexy, blah blah blah for my phone. I want FUNCTIONALITY and the Voyager comes through in that area.

That being said, I have one major issue that I'd like to address: I have the Voyager (vx10000) and my girlfriend has the vx8100. I have found that I am unable to send her "enhanced" text messages -- I'm not even talking about picture, video or audio messages, merely messages that are over 160 characters long.

What happens is this: The text messages take forever to get through, and when they do get through I receive a message back saying "Message delivered to [her phone number] as plain text. Destination does not support enhanced messaging service." This would be fine except I know for a fact that her phone DOES support enhanced messaging. I previously had the same phone as her, the 8100, and we sent many many long messages to each other (as well as picture/video/audio messages). We both have unlimited "IN" texting plans and so this really shouldn't be an issue, but it is. What do you suggest I do?

I'm planning on taking the phone in tomorrow to update the firmware, which I haven't done as of yet. My girlfriend has never updated the firmware on her phone either, so we may do that as well. Not too hopeful about those approaches being the solution though, as neither of the firmware updates for our phones seem to address anything about messaging. Anyone else having this problem? Any thoughts?


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Old 01-04-2008, 07:25 PM   #2
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Re: Enhanced Text Messaging Issue


Hmmm...after reviewing your girlfriends phone.....your right....there should be no reason she can't accept you messages.

You are on a different plan of course...but I don't think that should have anything to do with it.

Hopefully, the updates will fix this problem. Make sure you tell them whats going on...so after the updates....I'd make sure and text right away to see if she can accept the messages.

If she can't have them fix it right then and there.
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Old 01-29-2008, 08:55 PM   #3
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Re: Enhanced Text Messaging Issue


I had this problem when I had the Q. I believe that had something to do with the formatting of WM5 and other phones though.

Since this was almost a month ago, did the firmware update solve the issue?
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