Problems With My LG Voyager! Help!

August 3, 2009

I have an LG Voyager and for the most part, it would be a great phone. It has many pros and very few cons, however, that doesn't include when it doesn't work correctly. I got my phone brand new on March 7, 2009. Since the very day that I got it, I've had problems with it shutting off, and doing many other random things that a $200 phone should not be doing. I remember the very day I got it and started using it, it shut off on me alteast 3 times. I figured it just needed to be charged. However, after charging it thoroughly, the problem still existed. And more problems came. I have been able to deal with the shutting off, however, since then, more and more problems have been apparent in my phone. For example, if I lock a text message, I never know what it will be locked as. I may come back in a few minutes and find my messages completely messed up, repeating the same message again and again, and the message I locked is usually one of my erased messages. Occasionaly, I'll open my pictures or videos and they come up as X's and I can't view them. This has been happening more and more often. Also, when I make phonecalls, sometimes they are fuzzy and make a loud buzzing noise and my cal doesn't go through. And, there is still the problem with the phone turning off. These problems can be fixed by resetting the phone, but doing it more and more gets annoying. Considering I spent $200 on one of the best phones at the time, I believe that these problems should not even exist. I have insurance, so I could tell Verizon the problem and for $50 they will give me a brand new phone. However, I do not have $50, and I find it ridiculous to have to pay for a new phone when my new phone wasn't working correctly from the start. Is it too late to bring it in and ask for a replacement for free? And if they will give me a new phone, will it be another LG Voyager? I'd rather have a phone that works better, since I have heard of many other problems with the LG Voyager, as well. Please give your opinion! What should I do?

Thank you!

I have had my voyger since Oct of 08 I have'nt had any problems with mine,
I would go back to verizon and tell them you want another LG Voyager its still under warrenty,
Im very happy with my phone and My husband when hes able to is thinking of switching to the LG Voyager

Peg

Will they actually give me a new phone? Since the phone is discontinued, I think they'd give me a refurbished one. Do you know?

They give you referbished one,

Hi LeeLee519,

My wife and I both have LG Voyager Titaniums which we've used heavily since the beginning of the year and we have not had any of the problems that you've described. You definitely need to talk to Verizon about it. If necessary, call their tech support number. I've called them a number of times and they've always been helpful.

Regarding the symptons you've described, I can think of four possible causes:

1 - The battery is defective. Batteries have been known to cause weird problems when they're defective.
2 - The phone, itself, is defective or damaged.
3 - The phone has been hacked and its operating system and/or applications were corrupted.
4 - The main memory of the phone is too full. If you have loaded lots of music, taken lots of photos and videos and stored them in the main memory of your LG Voyager, then you may not have enough left for the operating system and its applications to run.

Here's a tip: My wife and I have 4 GB microSD cards installed in our Voyagers and we save all music, photos, videos and sound recordings to these external memory cards. That way we leave as much internal memory as possible for the Voyager's BREW operating system and applications.

Here's another tip: Always clear your Voyager's Browser memory before visiting a website that requires lots of Browser memory (like YouTube). You clear the Browser memory (its cache and other temporary files) using the Options menu of the Browser. Attempting to visit a website that requires a lot of Browser memory when the available Browser memory is low because the Browser's cache is full, will cause your phone to restart. This isn't a defect in the phone, itself---rather, it's poor programming by the Browser programmers.

Again, you probably need to talk to Verizon. They'll tell you what your options are. If you're not satisfied, then patiently ask to speak to a supervisor.

Best regards, WiredNot

um...is this a common problem? i'm fairly new to this phone

No. The LG Voyager was a fairly popular phone in its price range and there are many, many LG Voyager phones in use. The problem is very frustrating for those who experience it but, fortunately, the percentage of LG Voyager owners who have it appear to be very low. My wife and I both have LG Voyager Titaniums (the latest model) and we have never had the problem. We've had our phones since January. They came with firmware v11 and we recently upgraded to v12. Still no problems.

Best regards, WiredNot

I personally know about 6 or 7 people with LG Voyagers (not including myself)...only 1 has a LG Voyager that they didn't need to get replaced or that wasn't working. This includes the old (black) LG Voyager and the new (Titanium) LG Voyager.

yea ive had to replace mine 3 times in the year that ive had it. Im tired of this phone, gettin the HTC HD2 when it comes out and man i cant wait