Master Resetting

WARNING! Applying a master reset will result in the deletion of all the personal data stored on the phone's internal memory, including downloaded content, contacts, apps, custom ringtones and other media files. Content stored on the SD card and SIM card will not be affected by this procedure.

Factory Resetting Using the Settings Menu:

  1. If necessary, back up your personal data before proceeding
  2. From the home screen, press the "Menu" button
  3. Tap "System settings"
  4. Scroll to "Personal" and tap "General"
  5. Tap "Backup & reset" > "Factory data reset"
  6. Tap "Reset phone" > "Erase everything"
  7. Press "OK" in the warning window and the process will commence

Master Resetting Using Hardware Keys:

If your device is unresponsive or otherwise prevents you from applying a factory reset from the settings menu, you can still do it through a combination of hardware buttons.

  1. If necessary, back up your personal data
  2. Turn off the smartphone and ensure that it isn't connected to a USB cable or charger
  3. Press and hold the "Volume down" and "Power" button at the same time, for about 8 seconds
  4. After the "LG Logo" appears, release the "Power" button and re-hold it immediately
  5. At the "Factory Hard Reset" screen, release both hardware buttons
  6. Press "Power" to confirm the factory reset. (NOTE: to cancel, tap the "Volume" buttons)

Safe Mode Management

If you have problems with a third party application that prevents you from uninstalling it, then you can enter safe mode and do the procedure from there. In safe mode, all third party applications are disabled by default.

Enabling Safe Mode:


  1. Press and hold the "Power" key
  2. From the pop-up menu, tap and hold "Power off"
  3. Review the "Reboot to safe mode" message and tap "OK"
  4. After your smartphone restarts, a "Safe mode" message should be present in the lower-left corner of the screen

Uninstalling an Application:

  1. To uninstall the problematic app from Safe Mode, press the "Menu" button from the home screen
  2. Select "System settings"
  3. Scroll to "Device" and tap "Apps"
  4. Select the application that you want to remove and tap "Uninstall"
  5. When you're ready to exit safe mode, press and hold "Power" and tap "Power off and restart"
  6. Tap "OK" to confirm


› See More: LG G Pro 2: Master Reset and Boot in Safe Mode to Remove Malicious Apps