- 01-27-2010, 08:52 PM #1
I am having a terrible time with my Droid and am really disappointed. I got it primarily to receive and send work e-mails and it initially would receive and not send. Then I got it fixed and it worked for a few days and then blanked out and said that I had not configured my e-mail. Today, I called IT and they tried to fix it again-- unbelieveably and I have a witness to support that this was happening-- as we were sending test e-mails, it started to add text from e-mails that I had sent on a certain day in the past and include them in the text of the test e-mails that I sent to IT. It was bizarre. We got it up and running, then it deleted my business contacts. I have had about enough. Anyone have these problems? Anyone get a bum unit and take it back to Verizon?
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- 01-28-2010, 09:57 AM #2
- 01-28-2010, 11:59 AM #3Phone Expert
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Re: Droid email problems
The DROID is not 2nd or 3rd party email friendly, for troubleshooting purposes, did you try having your email forward to your mandatory Gmail account address, and do you use a Gmail account. Messaging gets kind of hairy when you go out of the GOOGLE box with 2nd and 3rd party Messaging Apps.
**************
Check your settings... go to
Contacts...Menu...Display Options...Select you gmail account...Make sure System: Group My Contacts is checked.
See if working with your Gmail account gives you any problems.
- 02-03-2010, 08:50 AM #4Newbie
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Re: Droid email problems
I wound up returning the Droid because of email issues. I would like to try the phone again if this issue is ever corrected.
Work uses MSFT exchange server and sync required changing security settings.
Which was not going to happen.
I need a business phone and bullet proof email is a deal breaker. I was hoping for a better browser - the other apps were nice but not critical.
My experience with tech support at Motorola and Verizon was fairly awful - on this issue at least.
- 03-01-2010, 06:50 AM #5Junior Member
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- 05-31-2010, 04:58 PM #6
Re: Droid email problems
i have had constant problems with the droid email. plus a host of other issues. i ma on my 4th new droid in 4 months. i have an imap type email account (my email remains on the server and i can get record of any email and any response from almost any computer.
problem is: keeps crashing. after around 10 days use, the thing crashes.
aside from that, the phone does weird things when it is against your face.
apparently neither motorola, google, nor verizon care that the phone fails at its first and most important function "making calls". calls get muted, screen goes away and won't come back, phone dials others for no reason and hangs up for no reason. it makes calls on its own if you sit it down on its back less than very gently. (not slamming it, mind you. just sitting it down as you might a glass of water. boom, it is off and running doing something uncalled for.
sad to see so much potential die on the vine. these conditions render an otherwise amazing piece of technology 'impractical to own and operate'.
verizon claims to not know about this problem. incredulous, don't you think?
- 05-31-2010, 06:11 PM #7Phone Expert
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Re: Droid email problems
Emails on the DROID work well within Gmail, all other email types can be hit or miss, mostly miss, or foul tips. This is where the Blackberry's thrive, if emails are a priority personal/business messaging i would consider a BlackBerry BOLD or a cell phone in that family.
The INCREDIBLE is somewhat friendlier with emails, but once again if i depended emails and messaging... BlackBerry would have my interest, my HTC Incredible Gmail account works great, never a problem, and i integrate my mail with my Gmail/Google web page, so i have no complaints.
Even having non-gmail accounts working on the DROID, they still don't play together very well, there's always something lacking, and capabilities within a non-gmail accounts are limited.
- 06-02-2010, 08:40 PM #8
Re: Droid email problems
Wow I guess i shouldn't feel bad that my only problem with my imap email coming in is that after several days it will no longer "auto-fetch" emails every 15 min like its supposed to, I have to click "Load more messages" then it can bring them up ok. If I either auto-kill email (works 50% of the time) or reboot the phone (works every time) the auto-check comes back. I'm wondering if maybe another app is the conflict? Hoping 2.2 solves this?
- 06-14-2010, 01:05 PM #9
Re: Droid email problems
I am on my 3rd Droid because they assured me I would be able to use my comcast email account and receive emails with doc, xls (xlsx), pdf and jpg attachments before I bought it. No matter what I did or who I called for service, Verizon, Mototrola & a 3rd party that they recomended for document attachments (Documents to go, I paid $14.99 for this app) nothing would work. Finally something one of the techies said kinda made some sense. She was talking about forwarding my Comcast emails to Gmail but that didn't solve my problems entirely, however in my trouble shooting I notice the gmail platform was more stable. So I forwarded my Gmails to Comcast and then forwarded all my Comcast to gmail. I logged in on my computer to both sites and did the forwarding. Bottom line, my email for the phone is now exclusively Gmail and my email for my laptop is exclusively Comcast. I know it sounds horrible but it was the only way to make the damn thing work smoothly. The gmail seems ot work fine on the phone but the Comcast never woudl so if somebody responds to a gmail I sent while on the road using my phone it gets forwarded to my Comcast if I'm now sitting in my office using the laptop. One negative is they are not synched but at least I get email and attachements on the road so I have to manually delete on both units now.
- 06-14-2010, 02:08 PM #10Phone Expert
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Re: Droid email problems
when you use DocToGo did you try to send it/attach it from DocToGo App, sometimes its easier.
Go into your Gmail App and make sure your settings for attachment size is set higher than default (5kb). Mine is set at 1mb.
I used DocToGo to create a Word Doc, and sent it via Gmail right from the Document itself.
- 07-30-2010, 05:05 PM #11Newbie
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Re: Droid email problems
I relate to the email problems. I have an HTC Droid Incredible. I would never have bought it if I knew what the experience would be. It sometimes will get my IMAP emails, sometimes I get a "Login Failed" error message. After many hours of frustrating calls with Verizon I finally found out that there is A KNOWN SOFTWARE PROBLEM AND HTC IS WORKING ON A FIX. This is as of July 30. You'd think that they would let customers who bought a brand new "state of the art" (ha) phone that they KNEW about a problem and are working on it. Instead, they are just letting us suffer and be frustrated. Today my IMAP email is working again (it works and then doesn't work for no apparent email.) I will try syncing the IMAP email up to my GMAIL account. Overall, I would not recommend a DROID (I guess unless you are a gmail user primarily) and after years of good experience with Verizon as a cell phone carrier, I would not recommend Verizon either.
- 12-21-2010, 10:21 AM #12Newbie
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Re: Droid email problems
If you guys are having so many problems with email, stick to a blackberry. By far the best device for email. What good is all the customization and widgets if the phone does not help you get your work done. I have tried others in the past but my job depends on timely emails. For that, I go Blackberry!
- 01-12-2011, 10:18 AM #13Newbie
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Re: Droid email problems
I have a Droid X and recently have been experiencing a force close on my email. My email is through Embarq. Very, very frustrating. It started just after Christmas. Finally - after many many calls back and forth to Verizon and Embarq, Verizon had me do a factory reset. I lost my calendar entries but kept everything else. I then did a manual install of the email after verifying settings with Embarq. Everything worked great -- until this morning at 8:00 a.m. Then the 'force close' email began again.
I saw something about having your email go to gmail and how gmail works much better through the Droix X. Is it worth trying and if so, how do you do do that?
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