I figured out how to use Mobile Phone Tools:
First of all make sure you have never hooked up the phone to the computer using the USB cable before you install these programs. (if you did, my tips might not work, but try anyway)
1st, go to this website and download this driver:
http://www.bvrp.com/Customers/Motorola/DriverTool.zip
2nd, install the driver that you just dowloaded
3rd. find a copy of Mobile Phone Tools, i found a free one somewhere, but sorry cant remember where i got it from.
4. install the Mobile Phone Tools
5. open Mobile Phone tools, then click on USB and then click next
6. plug in the USB to the phone first, then to the pc
7. now it should work fine. just follow the instructions afterwards
You have a much better chance of this working if you have not plug the phone in before installing these programs. Goodluck