problem with moto phone tools and multimedia botton

I updated phonetools but after i click multimedia studio it goes into the main menu but my phone disconnects because then the computer doesnt recognize it and my phone beeps like im disconnecting it. Also in the corner task pan it says modem managment disabled. it only happens with media studio everything else works, phonebook, calender, etc. please help i would like to transfer some mp3s and photos to the phone. thanks

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the same exact thing keeps happening to me with my slvr

Originally Posted by 03silverG

I updated phonetools but after i click multimedia studio it goes into the main menu but my phone disconnects because then the computer doesnt recognize it and my phone beeps like im disconnecting it. Also in the corner task pan it says modem managment disabled. it only happens with media studio everything else works, phonebook, calender, etc. please help i would like to transfer some mp3s and photos to the phone. thanks

Did you manually install the modem drivers for the V3cm? Or did you let the software automatically load the V3c drivers?

To accomplish this you need to follow these simple instructions:

First, make sure your MPT is updated as far as you can go (currently v4.0.4b). Then click on "Menu", go to "General Setup" and click the "Communications" tab. Click "Change Modem" and follow the instructions. When you get to the "detect driver" screen, put a check mark in the box next to "Do not automatically detect driver. Select from list." and click "Next".

Choose "Motorola CDMA" and scroll the list until you see "V3cm". Select this phone and click "Next". Then, simply click "Finish" and it will reload MPT. Your phone will be recognized and you will have access to the "Multimedia Studio" options.

If you have done all of this and you are still having problems... then I can't help you. Hopefully there is someone else on these forums who has the fix for you.

Good luck.

i set mine up for my slvr and everytime i try to send a photo to my phone it says connection disconnected by phone when my usb hs been plued in the whle time. i seems only the multimedia dosnt work because i have been able to get my contacts off my phone but nothing else

I was having the same probelm it is fixed now...Thank You very much...

the only problem now is that I will push the button the processing thing will come up and then that is it...No program opens...

Originally Posted by paulcman

Did you manually install the modem drivers for the V3cm? Or did you let the software automatically load the V3c drivers?

To accomplish this you need to follow these simple instructions:

First, make sure your MPT is updated as far as you can go (currently v4.0.4b). Then click on "Menu", go to "General Setup" and click the "Communications" tab. Click "Change Modem" and follow the instructions. When you get to the "detect driver" screen, put a check mark in the box next to "Do not automatically detect driver. Select from list." and click "Next".

Choose "Motorola CDMA" and scroll the list until you see "V3cm". Select this phone and click "Next". Then, simply click "Finish" and it will reload MPT. Your phone will be recognized and you will have access to the "Multimedia Studio" options.

If you have done all of this and you are still having problems... then I can't help you. Hopefully there is someone else on these forums who has the fix for you.

Good luck.

Yeah i did exactly that but it just disconnects right when i load multimedia studio. should i just go with the blue tooth dongle thing instead?

Originally Posted by 03silverG

Yeah i did exactly that but it just disconnects right when i load multimedia studio. should i just go with the blue tooth dongle thing instead?

If updating the software and changing the drivers didn't fix the problem, you may have a technical issue with the phone itself. Unfortunately, this probably can't be fixed by anyone but Verizon. Check your phone to make sure the software version currently loaded is GATW_01.0F.02, if it is not then you may not be able to do anything about it. However, you may want confirmation from a Verizon expert, I am only guessing here. I can tell you that once I configured the software as above, I was and still am, able to go directly into Multimedia Studio and upload ringers, wallpapers, screensavers and videos with no problem.

Also, the problem with using Bluetooth on your computer is that Verizon has disabled OBEX, which is what would allow you to transfer files to your phone via Bluetooth.

Originally Posted by maranelloboy05

i set mine up for my slvr and everytime i try to send a photo to my phone it says connection disconnected by phone when my usb hs been plued in the whle time. i seems only the multimedia dosnt work because i have been able to get my contacts off my phone but nothing else

Unfortunately, I can not be much help as the SLVR is GSM and I am only familiar with Verizon on CDMA. However, as long as your software is up to date and you have the correct drivers loaded, you should not have any issues with MPT. Also, I think MPT may not support the SLVR yet, though I do not know this for sure.

Originally Posted by paulcman

If updating the software and changing the drivers didn't fix the problem, you may have a technical issue with the phone itself. Unfortunately, this probably can't be fixed by anyone but Verizon. Check your phone to make sure the software version currently loaded is GATW_01.0F.02, if it is not then you may not be able to do anything about it. However, you may want confirmation from a Verizon expert, I am only guessing here. I can tell you that once I configured the software as above, I was and still am, able to go directly into Multimedia Studio and upload ringers, wallpapers, screensavers and videos with no problem.

Also, the problem with using Bluetooth on your computer is that Verizon has disabled OBEX, which is what would allow you to transfer files to your phone via Bluetooth.

Ok thanks, now where would i find the software version. I know its in system information but theres alot of different numbers and serial versions.

i just downloaded some drivers and i have two choices for the xp drivers:
USBMOT2000.INF- says its a moto modem INF and is driver version 2/2/2005, 3.4.0.2
then there is this one:
MOTBLAN.INF- says moto lan INF and is driver version 03/11/2005, 1.00.00.00

I tried both of these drivers and the phone still disconnects when i open the multimedia studio.

just found my phone software version and it says GATW_01.0F.03

Originally Posted by 03silverG

i just downloaded some drivers and i have two choices for the xp drivers:
USBMOT2000.INF- says its a moto modem INF and is driver version 2/2/2005, 3.4.0.2
then there is this one:
MOTBLAN.INF- says moto lan INF and is driver version 03/11/2005, 1.00.00.00

I tried both of these drivers and the phone still disconnects when i open the multimedia studio.

just found my phone software version and it says GATW_01.0F.03

I can't say for certain, but I would guess that Verizon got smart and applied a software patch that causes the problem you are describing. Your software version is newer than mine. I had heard that future updates would actually open up some of the disabled functionality of the V3c, but it could just as easily go the other way.

Anyone from Verizon got more details?

I actually couldn't find my phone at all listed on the mobile phone tools so I chose the next closest thing which was the V3 RAZR. The software works fine now and I am able to send and receive files to my phone despite the fact that it thinks it is a RAZR.

Originally Posted by MEHLANI

I actually couldn't find my phone at all listed on the mobile phone tools so I chose the next closest thing which was the V3 RAZR. The software works fine now and I am able to send and receive files to my phone despite the fact that it thinks it is a RAZR.

That is probably because it is a RAZR, just without the "flip". LOL!!!

ive tried pretty much everything for my razr v3c with the .03 firmware and just about nothing works. is there anyway to flash .02 firmware on my phone and if so where would i get the .02 from?

Originally Posted by 03silverG

ive tried pretty much everything for my razr v3c with the .03 firmware and just about nothing works. is there anyway to flash .02 firmware on my phone and if so where would i get the .02 from?

You might want to post in the Verizon forums. There are quite a few Verizon employees on this site, they might be able to help.