Info: Moto Q Error 0x80072F17

If you receive the error code 0x80072F17, you may need a certificate to authorize your connection.
To add a root certificate to the Moto Q:

1. Connect the Moto Q to the computer
2. Open ActiveSync and cancel partnership wizard to go to guest mode
3. Click Explore on Active Sync
4. Double Click on My Windows Mobile-Based Device
5. Then select Windows Mobile Device again
6. Click File
7. Click New Folder
8. Rename the Folder to STORAGE
9. Copy .exe file to the Q directly
   CLICK HERE for Verizon Application
   CLICK HERE for Sprint Application
10. Copy .cer file to the storage folder that was just created
11. Disconnect the phone and using File Manager Execute VZW_spaddcert.exe and select the cert file
12. Reboot the phone

For more information: Microsoft Knowledge Base Article

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