W755 Headset Jack Issues...

I've had this phone for a month now, & I must say I am not overly impressed w/ the quality. I have several prob. with it, but I need to focus on the main one here.

Right now, my main issue is with the 2.5 mm headset jack. I use a wired headset, not interested in Bluetooth.

I have good quality Altec Lansing & Plantronics headsets, but people constantly complain that they can't hear me. If I turn the plug in the jack, attempting to make a better connection, it does sometime improve the volume for the folks on the other end.

But then, in the course of driving & moving around, the connection usually gets bad again.

Anyone else use the headset jack with a wired setup like I do? If so, do you experience this situation & what do you do to remedy it?

Thanks!

It could be just a faulty jack, your phone is still under warranty if you only bought it about a month ago, take it back to the store where you bought it from and have them give you a replacement.

Hi Tony,

Thanks for the reply - Actually, this is my second replacement phone from Verizon. I don't really want to have to go thru that return hassle again.

Since I purchased it thru an online store it is a major hassle for a return, because Verizon won't return it thru any of their walk-in stores. I have just been dealing with the headset issue - sometimes works great/other times not so good.

An update here:

I have found that if I use an adapter for the 2.5 mm jack and plug into the data connector on the phone w/ the headset, it gives me "clear as a bell" quality. I tested this with three different w755's, & all with the same results. (Instead of using the 2.5mm input jack)

I guess this tells us that the 2.5 mm jack setup that they use on these phones is not the greatest. Do all the new cell phones use the same style 2.5mm jack for the headset input?

I am wondering if others experience the same issue w/ different brand phones that use the same style plug. That is, if anyone besides me actually uses a wired headset anymore!

Just thought I would post this update, since it has resolved my issue, or at least gave me a "workaround". Maybe others can benefit from this.

Cheers!
katz

I had a VX4500 phone and the jack went bad. So I bought a Moto W755 (Verizon) and the 2.5mm head set jack seemed okay. But then it did not work so well with a corded headset. So I tried another corded headset at a store. Still not good.
Then I switched to bluetooth and all seemed fine. Really did not want to go to Bluetooth though.

So in my experience, seems like most people use Bluetooth and that the jack on the W755 does not handle corded headsets so well. In fact I tried another Motorola b4 the W755 and that jack did not send a loud signal for me to ehar the other party.


The headset I used on the W755 worked fine on my home cordless phone.
And like I said, on the W755 it sometimes works, then sometimes people cannot hear me but I can hear them, or people complain of echo or that I sound like I am in a cave or well.

I wrote Motorola about this issue and asked what corded headset they recommend and I hope to hear from them. But I do not hold my breath

****One poster, Katzcell talked about a 2.5mm adapter, not sure what they are talking about. Perhaps 2.5mm to 3.5mm and then buy a 3.55 mm headset? Not sure why the adapter would work though. Perhaps they will respond...???????

I also looked into perhaps plugging a headset into the USB port but I don't think the W755 supports this.

Thanks
Peter

Sorry for the confusion, I should have explained this better.

The corded headset will work & sound very good with the proper adapter. You need a 2.5mm adapter than will plug into the mini USB jack on the phone. It is a very common adapter. I picked up 3 on ebay for around $4.00 ea. just so I would have some spares.

This is what you need;
That being said, I am still upset that I had to do it this way instead of using the original jack on the phone like it is intended to be used...

Thanks.
Saw the USB on EBay and elsewhere.

--Any recommended corded headset?

--Heard that music on the phone doe snot sound very good with stereo headphones. Have not tried it as do not have stereo headset right now.
Have you?

Thanks Katz

Peter

I have only had this phone for a couple of months, & have not tried music w/ it yet, so I can't comment on the sound quality at this point. I may try that at some time in the future.

My purpose with the headset was; I drive for long periods of time, especially overnight, & I like to talk for several hours at a time to keep me company. The stereo headset option is real nice, so if you do a lot of talking, I would recommend that.

I have a few different headsets.

*Altec Lansing inEar Earclips - UHS307. They are very nice, feature a mute switch & a volume slide. The over-ear clip design is not too bad, takes a bit of adjusting to get it comfortable. Folks comment on how clear my voice is with this one. Again, you need to plug this & all the headsets into that mini usb plug to get the clarity.

*Altec Lansing inEar Earphones - UHS306. Pretty much the same comments as above, but these are in-earbuds as opposed to over the ear clips. I believe I like these a bit better, especially for long drives, as they are lightweight. It feels like I am not even wearing them. Again, they are crystal clear on my phone, folks say I am easy to hear.

*Plantronics MX203S - An odd design, clips to your earlobe. I thought they would be uncomfortable, but they're not, at least for me anyway. No mute switch or volume control on this one.

Hope that helps a bit. I seem to prefer the Altec Lansing brand, not to say that others aren't just as good. This is just one brand that I have used in the past & they worked well, so I stuck with them.


If you go with a corded headset, please leave feedback in this thread, let us know how they work out for you. By the way, do you listen to music on your phone? Since I have portable mp3 players already loaded up w/ music/audiobooks, I don't really use mine for that purpose.

Thanks.
No, I never listened to music on my headphones as I do not have a corded headset anymore nor did I have a stereo headset.

Appreciate all the info.
I am sure this will help others as it has helped me.

Peter

I've had the same problems with my W755 (I hear fine, but others can't hear me) - I went through three wired headsets and a new phone before getting the mini-usb adapter katzcell mentioned. FYI - there's one at Radio Shack that looks similar, but it DOES NOT WORK.

I'm now using this adapter with a Plantronics MX500C and things are working well. It would be great if this info was more readily available - I spent a week trying to rectify this problem ...

Thanks again to katzcell -