v360 set up voice mail

Hi,

I have been trying to set up voicemail on my phone using the following instructions:

1. At main screen, press and hold the 1 key.
2. Follow the tutorial to set up VoiceMail. The tutorial will guide you in setting up a password and recording your greeting and name.

the problem is after pressing and holding 1, I get a message saying that my call can not be made because it needs 10 numbers. there is not tutorial

has this happened to anyone else?

thanks