I had to go through alot to get an answer to the above title. So I am going to share with other users what I found out in case anyone else has the same question.
So I got on the phone with both Motorola and Verizon. Here is what I found out.
Motorola W766 only works with phone tools ver 5.2.1d. But the only version available is
5.1. So I would have to buy 5.1 ($50), then upgrade at mororola site to 5.2.1d.
I don't want to spend $50 at this time since I only need tools for pic/video transfer. So below is a workaround. When the 5.1 version comes down in price (5.0 is now only $20 at amazon), I'll probably spring for the tools.
So here is the workaround that I am choosing to use.
A) How to Transfer Pics/Videos From Phone To Verizon Web Site
1) access pics/videos on phone menue
2) choose one pic/video (you can only transfer one at a time)
3) choose options
4) choose send
5) choose to online album
6) pic/video will be transfered to your online album at your verizon
account
7) each pic/video download is considered a "message", so I'm signing up
for 240 messages for $5 a month (otherwise cost is 25 cents
a message)
B) How to Transfer Pics/Videos From Verzion Web Site to your PC
1) log into your verizon account
2) choose my services
3) choose my phone
4) page down and choose send pic/video
5) choose my media
6) right click mouse on pic/video in album media box (large box)
7) choose save picture as-(windows box appears with location pic/video
will be transfered to, you can change destination if you wish)
8) choose save
9) pic/video will now be on your pc
I hope this was helpful.