1. #1
    Neb
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    Hello.
    Just got an upgrade to a Motorola Moto X. Sim card already in it. Put it on the charger and all it does is vibrate every minute or so and doesn't seem to be charging. Been on the charger a couple of hours. Just get kind of a beige to pale yellow screen and that is it! The dang thing is brand new. Any suggestions. Smart phone vs. dumb person. I'm losing so far!
    Thank you,
    Ben


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  2. #2
    tavenger5
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    re: Moto X won't charge?

    Does the battery icon in the upper right have a small bolt icon in the middle when you plug it in? (check this page for the actual icon: http://cellphoneforums.net/motorola/...they-mean.html) or do you mean it won't turn on at all?

    If not then there is something wrong with the charger or the port that it plugs into on the phone.
    John

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  3. #3
    Neb
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    Re: Moto X won't charge?

    No icon on phone at all. Does not show that it is charging. Like I mentioned...the crazy thing just vibrates every minute or so and then finally quits doing that after a while. Bad charger?...I didn't think of that.



  4. #4
    tavenger5
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    Re: Moto X won't charge?

    I assume nothing happens when you hold down the power button? If anything this should soft reset the phone.
    John

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  5. #5
    Neb
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    Re: Moto X won't charge?

    Yeah, nothing happens at all. Talked to a Motorola lady on their chat helpline. Tried a reboot of phone. No go. Checked my charger with my old phone. Worked fine. New charger or old charger = charging on old phone. New charger or old charger = no charging on new phone. Maybe a glitch with the charging port? In any case, talked to rep and am returning phone for a free exchange for a new phone. Ok I guess, but no new phone for a week or so. At least my old phone is hanging in there. Thank you!
    Regards,
    Ben



  6. #6
    tavenger5
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    Re: Moto X won't charge?

    Yeah, something is definitely wrong with the phone. I would say take out the battery, but you can't do that
    John

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  7. #7
    serinawerisy
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    Re: Moto X won't charge?

    You may try to reset the phone. If can not, you may have to bring it to repair shop.



  8. #8
    Carley Wilt
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    Re: Moto X won't charge?

    my phones cracked and i wont turn on or charge all that happens is their is a green light on top when i try to charge it and hold in the power button ~carley



  9. #9
    tavenger5
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    Re: Moto X won't charge?

    Quote Originally Posted by Carley Wilt View Post
    my phones cracked and i wont turn on or charge all that happens is their is a green light on top when i try to charge it and hold in the power button ~carley
    How do you know it doesn't charge? The screen could just be dead. Did you try calling it after turning it 'on'?
    John

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