How-to: Motorola Moto E (2016): Block / Unblock Calls & Messages; Manage Call Forwarding

Block Calls:

1. Launch “Contacts” from the home screen
2. Go to “All Contacts”
3. Select the contact you want to unblock
4. Tap “Edit”
5. Tap “Menu” and enable “All calls to voicemail”

NOTE: To unblock calls, follow the same steps above and then disable “all calls to voicemail”

Block Messages via Google Messenger:

1. Open the apps drawer
2. Launch “messages”
3. Select the message thread exchanged with the phone number / contact you want to block
4. Tap “Menu”
5. Tap “People & Options”
6. Tap “Block [phone number]” > “OK”

NOTE: The conversation thread and future messages from the blocked contact / number will be archived.

Unblock Messages via Messenger:

1. Launch “Messenger”
2. Tap “Menu” > “archived”
3. Select the desired conversation thread
4. Tap “Menu”
5. Select “Unarchive”
6. Tap “Menu” > “People & Options”
7. Tap “Unblock [phone number]”

Enable Call Forwarding:

1. Tap “Phone” on the home screen
2. Press “Menu”
3. Go to “Settings”
4. Tap “Call forwarding” (NOTE: this option might be missing if it is not supported by your carrier)
5. Select or enter the phone number to forward calls to
6. Tap “Enable”

Enable Conditional Call Forwarding:

1. Open “Phone”
2. Tap “Menu” > “Settings”
3. Access “Call forwarding”
4. Select to forward incoming calls “When unanswered”, “When unreachable” or “When busy”
5. Enter the phone number you want to forward calls to
6. Tap “Update” / “Enable”

Disable Call Forwarding:

1. Tap “Phone” on the home screen
2. Press “Menu”
3. Go to “Settings”
4. Tap “Call forwarding”
5. Select to disable “Always forward” or a different forwarding option
6. Tap “Disable” to confirm

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