I don't know if any of you are paying for the cell phone insurance offered by Assurion but you might want to reconsider....Here's what just happened to me
I very absent mindedly put my cell in the windshield wiper pocket on the hood of my car. I had finished a call and was pumping gas. Stupid oh well live and learn
Needless to say, I was going up an entrance ramp onto the freeway and saw my Blackberry take flight...a horrible feeling! I got to my office and immediately called Assurion. I was not happy when I found out that I was going to have to pay more for a replacement than I originally paid at the beginning of my contract but I guess that's the price I had to pay for being so careless. They said they were shipping a new phone out over night. I got the phone 3 days later and finally got it set up and working. I travel a lot and that is why I have a blackberry. I immediately went out of town on business and noticed that the phone would decide to turn itself off every now and then. Being extremely busy and in and out of town, I just put up with it until today when it went out and would not turn back on. It was fully charged and when I put it on the charger, it was turning itself on and off. I called my carrier and they informed me I had to deal with Assurion since it has only been 2 months. I called Assurion and they had me run through the normal checks...battery in battery out etc. Then he said shake it for 10 seconds. I did so...just as I finished it went out. The representative informed me that I must have damaged the phone and would have to pay an additional deductible to get it replaced and or repaired. Mind you, the phone has been in a hard case that completely covers the phone since I got it and there is not a mark on it. I asked him over and over again to speak with a supervisor and he would not connect me with one and would not alter his stance. Mind you his said that his opinion was that the battery wasn't making contact...even though it was fully charged etc.
All I know is that I have paid for the insurance for my blackberry and my husbands blackberry for two and a half years and for other phones for over 10 years and this is the service I get from them...not worth it. I could have pocketed that money and bought the upgraded blackberry for less! I would love to hear from others that have had similar experiences.
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