Yes, they charge you. In my case, it was a month worth... like 20 dollars.

only 15 no hidden fees?

Originally Posted by timwil

sometimes I wonder what these companies are thinking. Why is prepaid more costly? We are paying up front - why should be have to pay more?

Ha I think because prepaid folks have no chance of overages and stuff to run up a bill and get the company more $$.

OP Yes, and it's $15.

sometimes I wonder what these companies are thinking. Why is prepaid more costly? We are paying up front - why should be have to pay more?

yes and even if its a prepaid phone

It seems that existing customers pay more for everything. Too bad actual Tmobile agents, customer service reps, etc. don't read these kind of forums to see where their company falls short.

The price you pay for being a loyal customer compared to a new customer or prepaid. Should be the other way around.

Originally Posted by Ellen

T-Mobile will allow a number change once every 6 months at the customers request.

I thought that was for prepaid only. It's funny how you can get prepaid switched for free 2x a year, but for plans, you have to pay to change.

yup! just call the CS by dial 611 from your t-mobile phone (free), they can change it for you, I think they said they'll charge you for $15 to change your number. Good luck.

Am I allowed to change my phone number? I've never tried before, and couldn't find any information on the website. Personal reasons.

Thanks.

Juan D. Eskimo