Stolen prepaid cell phone - Reply to Topic

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Topic Review (Newest First)

01-13-2009, 07:25 PM
aksessdenide

Originally Posted by thekfc

My niece prepaid cell phone was stolen. She had about 500 minutes left on there & was gold reward. No one can use it because she locked it & we checked her account online & the minutes haven't been used. I have a extra ToGo phone which was never activated.
My question is if I called & reported the phone stolen & is deactivated will she lose the minutes & her reward status or can the minutes be transfered to the new phone?

Just call Customer Service and report a stolen phone on your account. With this report they will SUSPEND your sevice until you get a replacement. Therfore suspending your service it will stop all usage and will be continued when you receive your replacement. All minutes will be restarted upon reinstating your account.
03-18-2008, 06:55 AM
thekfc

My niece prepaid cell phone was stolen. She had about 500 minutes left on there & was gold reward. No one can use it because she locked it & we checked her account online & the minutes haven't been used. I have a extra ToGo phone which was never activated.
My question is if I called & reported the phone stolen & is deactivated will she lose the minutes & her reward status or can the minutes be transfered to the new phone?

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