Heres another update. "Kendra" called me back on 8/24/12 with "GREAT NEWS", I wasn't "actually" roaming, even though my phone was giving me very frequent roaming notices while I am at home:
Attachment 51117
And even though the phones on the other account are doing the same thing, we aren't actually roaming. This logic fascinated me, I asked her to explain and I got some gibberish about how the level of roaming that we were doing wasn't affecting our bill ETC, blah blah blah. I countered with "well then if we aren't roaming, then there must be an issue with the phones, ALL SIX phones, she wasn't prepared for this line of questioning and attempted to evade answering the question, I repeated "So if there is NOT a coverage issue, like you clearly stated during our last call, then the omnipresent roaming notices must be directly related to a hardware issue with the phones, ALL SIX phones, encompassing different models from different manufactures?" She told me she was not a technical service representative and couldn't answer my question.
"Kendra" agreed to escalate me to the "final tier" (I heard Vaders theme from Star Wars in my head when she said that), and she told me to expect a call the week of the 27th.
On 8/27/12 at 3pm I received a call from "Angela" who I assume is with "final tier" escalations. Angela read me the boiler plate statement that the call may be monitored or recorded for accuracy and I told that it may also be recorded on my end, she was adamant that she was not giving permission to be recorded, I said fair enough then I do not agree to be recorded either, "Angela" informed me that she had no way of knowing if the call was being recorded on her end or not, I told her either way I was not giving permission to be recorded and we continued. "Angela" had not bothered to review the case at all and expected me to start from the beginning and explain the whole story, I refused and told her I could forward her all emails I had had since mid July and the transcripts of all the conversations, or she could research the history herself, either way I was not going to waste an hour of my time jumping through hoops for her amusement. She agreed to do the research herself. "Angela" was not one of the more polite Sprint associates that I have dealt with, very eager to interrupt me while I was speaking and I could tell by her sentence structure and her presentation that she does now or at some point has worked in the legal field.
"Angela" is supposed to review the case and get back tome next week.
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