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I was with them for quite some time (3 years) but their reliability has really dropped off in the last 6 to 8 months. I had 2 accounts, 1 for the wife and 1 for me. Just out of the blue you would stop getting texts and couldn't send any any either. Voicemail would stop working and no messages could be retrieved. Their system doesn't save either VM's or text's so all messages are just lost. You have to call them and they reset your account then magically things would start working, then a couple months later it would start having the same problems again. I asked for an explaination of why that kept happening, but they would never respond or at least give me a courtesy call. I've changed both lines to other carriers now. Verizon prepaid for the wife and I'm going to try out H2O wirless prepaid. Will see if either of them have the service problems with texts and voicemail. Very frustrating when you rely on your phone and it's just not working for unknown reasons.
I just ordered a sim for 4.95 and the 10.00 plan. I chose free shipping. They shipped it next day and I was charged 14.95 for sim plus first month service. BUt they also charged me 14 bucks for "free" shipping. I emailed them they responded saying its resolved. Yet when I look at my charge card it still says shipping charge but the 14.95 pending for service went away. Should get it up and going tomorow will follow up. I just had a very bad expieriance with H20 prepaid. Stay far away from that company!
I received my sim card after 3 days. I will let you know about the rest after my phone gets here. The phone is coming from Best Buy.
I used the standard shipping. I'm in Las Vegas and it came from I think GA. Not bad. Don't pay for shipping.
Pure Talk charges you for one month of service when you request your Sim Card, but the time clock does not start till you activate it. They are a reputable company...Maybe they don't have millions of customer service reps, but that is why the cost is so reasonable. So you could not have been charged the second month as you indicated.
Here you can find Unlimited Talk, text and web browsing T-mobile 4G $45.99
Originally Posted by WNHawkins The $30 charge was for "next day" shipping. I think we are well beyond "next day". Did you eventually receive it? They probably got it sent out as quickly as they could, it might have been the shipping provider that was delayed (UPS, FedEx, etc).
The $30 charge was for "next day" shipping. I think we are well beyond "next day".
Originally Posted by WNHawkins I ordered a sim card for new service activation from PureTalk on 03/19/13, I paid an additional $29.95 for next day shipping. As of 03/22/13 I have not yet received the sim card, have emailed them twice with no response whatsoever, but I have already been billed $78.85 for sim card ($4.95), service plan ($43.95, and shipping ($29.95). I have found a few complaints from people who did not receive a cell phone/sim card for 2-4 weeks (They had already paid for a full month of service, been billed for a 2nd month and still no sim card/phone). Yuck. Was the $30 charge for processing/shipping or just shipping?
I ordered a sim card for new service activation from PureTalk on 03/19/13, I paid an additional $29.95 for next day shipping. As of 03/22/13 I have not yet received the sim card, have emailed them twice with no response whatsoever, but I have already been billed $78.85 for sim card ($4.95), service plan ($43.95, and shipping ($29.95). I have found a few complaints from people who did not receive a cell phone/sim card for 2-4 weeks (They had already paid for a full month of service, been billed for a 2nd month and still no sim card/phone).
Originally Posted by RyanK-P I'm looking at doing something similar, but without the data plan. Did you have to trim your Pure Talk SIM card into a micro SIM to fit the iPhone 4? If so, how did the process go? Yes I had to cut the SIM down to a micro SIM. It's easy enough, just be sure to use a template (search google for 'sim to micro sim template') and/or an existing micro SIM if you have one as a guide. Be careful if using a micro SIM as your only guide to make sure to line up the connectors correctly... the total connection area can be different, but the lines between sections are in the same place (so go by the lines/markings not the overall shape). I got over-confident on my third SIM cut-down and made this mistake! Fortunately I could cut a little strut from the card to fill the gap and make it work.
Also a correction re data speeds:
They are the same as on regular AT&T service... they are NOT slower! I had a friend do a side-by-side speedtest for AT&T vs an AT&T MVNO and the results were basically the same around 0.5Mbps. So it's just that AT&T's network is a little slow here, not that the MVNO's are running data slower. If AT&T gets 5Mbps where you are, in all likelihood you will get similar speeds with PureTalk and other MVNO's... I've also read elsewhere that data speeds can be quite good on MVNO's so this is consistent with other reports.