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Topic Review (Newest First)

  • 09-30-2014, 10:34 PM
    Stephanie _C
    No i dont have any idea.
  • 02-14-2014, 09:53 PM
    avenue
    Quote Originally Posted by sbriske View Post
    I was with them for quite some time (3 years) but their reliability has really dropped off in the last 6 to 8 months. I had 2 accounts, 1 for the wife and 1 for me. Just out of the blue you would stop getting texts and couldn't send any any either. Voicemail would stop working and no messages could be retrieved. Their system doesn't save either VM's or text's so all messages are just lost. You have to call them and they reset your account then magically things would start working, then a couple months later it would start having the same problems again. I asked for an explaination of why that kept happening, but they would never respond or at least give me a courtesy call. I've changed both lines to other carriers now. Verizon prepaid for the wife and I'm going to try out H2O wirless prepaid. Will see if either of them have the service problems with texts and voicemail. Very frustrating when you rely on your phone and it's just not working for unknown reasons.

    I
    Are Verizon Wireless and H2O Wireless working better for you?
  • 12-09-2013, 11:23 AM
    sbriske
    I was with them for quite some time (3 years) but their reliability has really dropped off in the last 6 to 8 months. I had 2 accounts, 1 for the wife and 1 for me. Just out of the blue you would stop getting texts and couldn't send any any either. Voicemail would stop working and no messages could be retrieved. Their system doesn't save either VM's or text's so all messages are just lost. You have to call them and they reset your account then magically things would start working, then a couple months later it would start having the same problems again. I asked for an explaination of why that kept happening, but they would never respond or at least give me a courtesy call. I've changed both lines to other carriers now. Verizon prepaid for the wife and I'm going to try out H2O wirless prepaid. Will see if either of them have the service problems with texts and voicemail. Very frustrating when you rely on your phone and it's just not working for unknown reasons.

    I
  • 09-12-2013, 11:18 PM
    Randy Hauck
    I just ordered a sim for 4.95 and the 10.00 plan. I chose free shipping. They shipped it next day and I was charged 14.95 for sim plus first month service. BUt they also charged me 14 bucks for "free" shipping. I emailed them they responded saying its resolved. Yet when I look at my charge card it still says shipping charge but the 14.95 pending for service went away. Should get it up and going tomorow will follow up. I just had a very bad expieriance with H20 prepaid. Stay far away from that company!
  • 06-15-2013, 12:39 PM
    nomad555
    I received my sim card after 3 days. I will let you know about the rest after my phone gets here. The phone is coming from Best Buy.

    I used the standard shipping. I'm in Las Vegas and it came from I think GA. Not bad. Don't pay for shipping.
  • 05-06-2013, 12:40 PM
    tommyd66
    Pure Talk charges you for one month of service when you request your Sim Card, but the time clock does not start till you activate it. They are a reputable company...Maybe they don't have millions of customer service reps, but that is why the cost is so reasonable. So you could not have been charged the second month as you indicated.
  • 04-16-2013, 11:29 PM
    johnha124
    Here you can find Unlimited Talk, text and web browsing T-mobile 4G $45.99

    Call 215-594-9900
  • 03-29-2013, 12:10 AM
    avenue
    Quote Originally Posted by WNHawkins View Post
    The $30 charge was for "next day" shipping. I think we are well beyond "next day".
    Did you eventually receive it? They probably got it sent out as quickly as they could, it might have been the shipping provider that was delayed (UPS, FedEx, etc).
  • 03-22-2013, 12:38 PM
    WNHawkins
    The $30 charge was for "next day" shipping. I think we are well beyond "next day".
  • 03-22-2013, 12:35 PM
    tavenger5
    Quote Originally Posted by WNHawkins View Post
    I ordered a sim card for new service activation from PureTalk on 03/19/13, I paid an additional $29.95 for next day shipping. As of 03/22/13 I have not yet received the sim card, have emailed them twice with no response whatsoever, but I have already been billed $78.85 for sim card ($4.95), service plan ($43.95, and shipping ($29.95). I have found a few complaints from people who did not receive a cell phone/sim card for 2-4 weeks (They had already paid for a full month of service, been billed for a 2nd month and still no sim card/phone).
    Yuck. Was the $30 charge for processing/shipping or just shipping?
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