Overall I am very unhappy with my 860 and paying $300 for a phone that specifically boasts of sms messaging and I cant even use that. Wondering if anyone else heard any news on the problem with sending out text messages with the 860. I have been told its intermittent and they have no clue what the problem is and have no idea when it will be solved. I was told last night that they should have something by the end of this month. Its been since october and they still havent found it. I am guessing they never will. I was also told the 860 run on a completely different server/system than the rest of the phones. Anyways I am really confused as to why my phone doesnt work but two other people in my area have 860 with text messaging that works fine. Okay well if you want to read on about my recent nextel service experience feel free....
I posted a few months back about my messsaging problems and I have learned a few things over the past 6 months and with many wasted hours on the phone with nextel.
1. Not many people know much about the i860 including Nextel retail stores, repair centers, customer service, or level 1 tech.
2. Customer Service people have no clue what they are talking about. A few examples.....
a. I tried to get a refund for the $7.50 I was paying for text messaging
service for the past 4 months but I was told that since I was already
given a courtesy credit for the first two months they couldnt do it again.
Luckily after calling back and talking to a level 1 tech she was said it
wasnt a problem and refunded my money.
b. I was told that I need a plan to send text messages from this same
customer service guy when I was already told I could just pay as i go
from a level 1/2 tech person a while back.
I talked to the level 1 tech lady (in the next call)and she confirmed that
didnt need a service to send texts.
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