I agree with graydog. From what I have heard, Nokia model flips have a tendency to crack in this area. My mother's phone would only open half way, not even big enough for her to dial and the silver piece fell out, but she keep working with it, and it works now. Mine has not done it yet (no crack yet either), but I'm up for a new phone soon, but won't be able to get a Nokia as I am on a
CDMA network as Nokia is not making compatible phones anymore.