You need to unlock your phone first. That is why, I had the same problem, phone is plugged in and software downloaded and it checks but no phone is recognized yes? If you have a good standing account with ATT or at least for a few months, you can call them and ask to have it unlocked, i recently did this to my N75 and they sent me my Unlock code really quick in email.. I debranded and it is DEF much better let me tell you..