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Answering or Ignoring Phone Calls:
- To answer an incoming phone call, tap "answer"
- To ignore an incoming phone call, tap "ignore"
- You can also reject a phone call with a text message. To do so, tap "text reply" and enter the desired message
Activating / Deactivating Call Forwarding:
- While viewing the Start screen, tap the "Phone" tile
- Tap the "menu" icon depicting three horizontal dots
- Select "settings"
- Toggle the "Call forwarding slider" in the "on" position
- Tap the "call forwarding number" field and type in the phone number that you wish to forward your calls to
- Touch "Save"
- To deactivate call forwarding, toggle the "Call forwarding slider" in the "off" position
Using Call Waiting or 3-Way Calling:
- To place a conference call (also known as 3-way calling), tap the "add call" while in a phone call
- Tap the "Address book icon" to place a call from the contact list
- Navigate to, and then tap the desired contact
- Tap the phone number and once the call is connected, tap "merge calls"
- To end a call, tap "end call"
- To receive a second call (or call waiting), tap the "answer" button. Note: the current call will be placed on hold
- To send the new call in the voicemail, tap "ignore"
Changing or Resetting the Voicemail Password:
The basic voicemail allows you to call your own voicemail box and listen as well as manage your voice messages.
- To reset your voicemail password go to att.com/esupport and follow the instructions
- After receiving the free text message containing your temporary password, tap the "Phone" tile on your Start screen
- Tap "Voice mail"
- When prompted, enter the temporary password provided via the text message
- When prompted, type in your new password and then press the "#" key
Setting Up Visual Voicemail:
Visual voicemail allows you to play and manage voicemail messages on your device, on an on-screen inbox
- Tap the "Phone" tile located on the Start screen
- Tap the "voicemail icon" and follow the voice prompts to set up your password
› See More: Nokia Lumia 1020: Manage, Forward, Block Calls, Set Up Voicemail / Visual Voicemail
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