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  1. #1
    John Jones
    Guest
    I've had a 6340i since April last year, and haven't had problems with
    it. I went back to work 3 weeks ago after being off for some time, and
    the phone has started turning itself off frequently. I work in
    downtown Detroit, where reception has been a problem on previous
    phones. Even when the phone is on, I usually see Cingular Extend on
    the display, and quite often see no "tower strength" bars at all.
    Could the power down be caused by the lack of signal, or is it just a
    coincidence, and actually symptomatic of a phone problem?

    John Jones, Detroit



    See More: Phone Powering Itself Off




  2. #2
    michael turner
    Guest

    Re: Phone Powering Itself Off

    On Wed, 18 Feb 2004 11:26:56 +0000, John Jones wrote:

    > I've had a 6340i since April last year, and haven't had problems with
    > it. I went back to work 3 weeks ago after being off for some time, and
    > the phone has started turning itself off frequently. I work in
    > downtown Detroit, where reception has been a problem on previous
    > phones. Even when the phone is on, I usually see Cingular Extend on
    > the display, and quite often see no "tower strength" bars at all.
    > Could the power down be caused by the lack of signal, or is it just a
    > coincidence, and actually symptomatic of a phone problem?


    Try a new battery.

    --
    Michael Turner
    Email (ROT13)
    [email protected]



  3. #3
    tuned by RÄZO
    Guest

    Re: Phone Powering Itself Off


    "michael turner" <[email protected]> wrote in message
    news[email protected]...
    | On Wed, 18 Feb 2004 11:26:56 +0000, John Jones wrote:
    |
    | > I've had a 6340i since April last year, and haven't had problems with
    | > it. I went back to work 3 weeks ago after being off for some time, and
    | > the phone has started turning itself off frequently. I work in
    | > downtown Detroit, where reception has been a problem on previous
    | > phones. Even when the phone is on, I usually see Cingular Extend on
    | > the display, and quite often see no "tower strength" bars at all.
    | > Could the power down be caused by the lack of signal, or is it just a
    | > coincidence, and actually symptomatic of a phone problem?
    |
    | Try a new battery.
    |
    | --
    | Michael Turner
    | Email (ROT13)
    | [email protected]

    Or try placing a piece of card between the battery and phone - an old book
    mark cut to size is perfect.





  4. #4
    Dolphin Boy
    Guest

    Re: Phone Powering Itself Off


    "tuned by RÄZO" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "michael turner" <[email protected]> wrote in message
    > news[email protected]...
    > | On Wed, 18 Feb 2004 11:26:56 +0000, John Jones wrote:
    > |
    > | > I've had a 6340i since April last year, and haven't had problems

    with
    > | > it. I went back to work 3 weeks ago after being off for some

    time, and
    > | > the phone has started turning itself off frequently. I work in
    > | > downtown Detroit, where reception has been a problem on previous
    > | > phones. Even when the phone is on, I usually see Cingular Extend

    on
    > | > the display, and quite often see no "tower strength" bars at

    all.
    > | > Could the power down be caused by the lack of signal, or is it

    just a
    > | > coincidence, and actually symptomatic of a phone problem?
    > |
    > | Try a new battery.
    > |
    > | --
    > | Michael Turner
    > | Email (ROT13)
    > | [email protected]
    >
    > Or try placing a piece of card between the battery and phone - an

    old book
    > mark cut to size is perfect.
    >

    My old 7110 ( same battery - same problem ) liked a small bit of
    double sided tape
    accross the very top of the battery. Anything to stop the battery
    moving in the casing.






  5. #5
    John Jones
    Guest

    Re: Phone Powering Itself Off

    On Wed, 18 Feb 2004 13:49:46 +0000, michael turner
    <[email protected]> wrote:

    >Try a new battery.


    The battery isn't even a year old!

    John Jones, Detroit



  6. #6
    John Jones
    Guest

    Re: Phone Powering Itself Off

    On Wed, 18 Feb 2004 22:16:54 +0800, "tuned by RÄZO"
    <[email protected]> wrote:

    >Or try placing a piece of card between the battery and phone - an old book
    >mark cut to size is perfect.


    There isn't any "wiggle" in this battery at all, unlike my previous
    5xxx phone, which I had to put a shim in.

    John Jones, Detroit



  7. #7
    Rodney Bryant
    Guest

    Re: Phone Powering Itself Off

    I have the same problem with my wife's 6340i.
    Often in areas that my 3360 has "full strength" in our home TDMA area,
    her 6340i will have no signal. Her phone also powers itself off at
    random, even with a fully charge battery. This is actually her second
    6340i. Our local Cingular store swapped her phone last week for the
    same problem-the new phone seems worse. The phone will also "reboot"
    itself -for lack of a better term- occasionally. By this I mean the
    phone will shut down and power back up on it's own.

    Rod Bryant, Birmingham,AL

    On Wed, 18 Feb 2004 11:26:56 GMT, John Jones
    <[email protected]> wrote:

    >I've had a 6340i since April last year, and haven't had problems with
    >it. I went back to work 3 weeks ago after being off for some time, and
    >the phone has started turning itself off frequently. I work in
    >downtown Detroit, where reception has been a problem on previous
    >phones. Even when the phone is on, I usually see Cingular Extend on
    >the display, and quite often see no "tower strength" bars at all.
    >Could the power down be caused by the lack of signal, or is it just a
    >coincidence, and actually symptomatic of a phone problem?
    >
    >John Jones, Detroit





  8. #8
    Carp
    Guest

    Re: Phone Powering Itself Off

    I have the exact same problem. I hate my 6340i but have to have a GAIT
    phone.

    "Rodney Bryant" <[email protected]> wrote in message
    news:[email protected]...
    > I have the same problem with my wife's 6340i.
    > Often in areas that my 3360 has "full strength" in our home TDMA area,
    > her 6340i will have no signal. Her phone also powers itself off at
    > random, even with a fully charge battery. This is actually her second
    > 6340i. Our local Cingular store swapped her phone last week for the
    > same problem-the new phone seems worse. The phone will also "reboot"
    > itself -for lack of a better term- occasionally. By this I mean the
    > phone will shut down and power back up on it's own.
    >
    > Rod Bryant, Birmingham,AL
    >
    > On Wed, 18 Feb 2004 11:26:56 GMT, John Jones
    > <[email protected]> wrote:
    >
    > >I've had a 6340i since April last year, and haven't had problems with
    > >it. I went back to work 3 weeks ago after being off for some time, and
    > >the phone has started turning itself off frequently. I work in
    > >downtown Detroit, where reception has been a problem on previous
    > >phones. Even when the phone is on, I usually see Cingular Extend on
    > >the display, and quite often see no "tower strength" bars at all.
    > >Could the power down be caused by the lack of signal, or is it just a
    > >coincidence, and actually symptomatic of a phone problem?
    > >
    > >John Jones, Detroit

    >






  9. #9
    John Jones
    Guest

    Re: Phone Powering Itself Off

    On Wed, 18 Feb 2004 13:49:46 +0000, michael turner
    <[email protected]> wrote:

    >Try a new battery.


    Called the store I bought the phone from yesterday. They told me it
    didn't sound like a battery problem to them, but that since they don't
    have a service tech, they'd have to send it to Nokia, giving me a
    loaner while it's gone. And they didn't have batteries for it, anyway.

    Called a Cingular store next to see if they had a battery. They
    didn't, but they too said it didn't sound like a battery problem. They
    have a tech, but he leaves by 4:00 pm, and doesn't work weekends, so
    I'm thinking about heading over there Monday morning and having him
    take a look at the phone.

    John Jones, Detroit



  10. #10
    Edward Reid
    Guest

    Re: Phone Powering Itself Off

    Rodney Bryant <[email protected]> wrote in message news:<[email protected]>...
    > I have the same problem with my wife's 6340i.
    > Often in areas that my 3360 has "full strength" in our home TDMA area,
    > her 6340i will have no signal. Her phone also powers itself off at
    > random, even with a fully charge battery. This is actually her second
    > 6340i. Our local Cingular store swapped her phone last week for the
    > same problem-the new phone seems worse. The phone will also "reboot"
    > itself -for lack of a better term- occasionally. By this I mean the
    > phone will shut down and power back up on it's own.


    I've had all these same problems. It seems to be much worse in GSM
    areas. At home (Florida, not yet GSM) I seldom or never see the
    problems. In Los Angeles (where I'm working at the moment) it happens
    off and on -- not daily, perhaps weekly, but tends to come in spurts.
    And the techs in LA can't help me, because they don't handle this
    phone here (pure GSM) and they can't even get into my account to set
    up a loaner (Cingular has just announced another merger and they can't
    even properly serve the customers they already have).

    Software is 8.05.3. Just had the phone swapped out three weeks ago.
    Cingular upgraded the software previously and reduced the frequency of
    the problems significantly, but it continued happening, so they
    declared the phone bad. New one doesn't seem to be any better.

    Phone also does the dropping signal for a few seconds that others have
    described. Salesman in the Tallahassee gave me a vague garbled excuse
    about the phone getting confused and switching towers and/or signals.
    Criminy, it does this while it's sitting on the desk untouched by
    human hands.

    Outside of this problem, I like the phone. It's 50g lighter than the
    Nokia I had before, and gets far better reception in most areas,
    including getting very good reception in some rural areas in Florida
    where the old one could not get a usable signal at all. It's
    especially better on the west coast, presumably because it does GSM
    and the old one didn't. In the office where I'm working, the old phone
    got a weak signal near windows and none at all in the middle of the
    building; the 6340i gets a strong signal everywhere, even in
    stairwells -- except when it decides to drop the signal for a while.

    I've had it turn itself off during a call. However, AFAIK it has not
    dropped a call due to this signal-loss feature. OTOH it definitely has
    missed incoming calls because of that.

    There's a technical term for embedded software that randomly faults or
    reboots: broken. (I'm been programming since 1966, full time since
    1971, so I have a little bit of standing to make judgements on this.)

    Edward



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