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- 02-18-2004, 05:26 AM #1John JonesGuest
I've had a 6340i since April last year, and haven't had problems with
it. I went back to work 3 weeks ago after being off for some time, and
the phone has started turning itself off frequently. I work in
downtown Detroit, where reception has been a problem on previous
phones. Even when the phone is on, I usually see Cingular Extend on
the display, and quite often see no "tower strength" bars at all.
Could the power down be caused by the lack of signal, or is it just a
coincidence, and actually symptomatic of a phone problem?
John Jones, Detroit
› See More: Phone Powering Itself Off
- 02-18-2004, 07:49 AM #2michael turnerGuest
Re: Phone Powering Itself Off
On Wed, 18 Feb 2004 11:26:56 +0000, John Jones wrote:
> I've had a 6340i since April last year, and haven't had problems with
> it. I went back to work 3 weeks ago after being off for some time, and
> the phone has started turning itself off frequently. I work in
> downtown Detroit, where reception has been a problem on previous
> phones. Even when the phone is on, I usually see Cingular Extend on
> the display, and quite often see no "tower strength" bars at all.
> Could the power down be caused by the lack of signal, or is it just a
> coincidence, and actually symptomatic of a phone problem?
Try a new battery.
--
Michael Turner
Email (ROT13)
[email protected]
- 02-18-2004, 08:16 AM #3tuned by RÄZOGuest
Re: Phone Powering Itself Off
"michael turner" <[email protected]> wrote in message
news[email protected]...
| On Wed, 18 Feb 2004 11:26:56 +0000, John Jones wrote:
|
| > I've had a 6340i since April last year, and haven't had problems with
| > it. I went back to work 3 weeks ago after being off for some time, and
| > the phone has started turning itself off frequently. I work in
| > downtown Detroit, where reception has been a problem on previous
| > phones. Even when the phone is on, I usually see Cingular Extend on
| > the display, and quite often see no "tower strength" bars at all.
| > Could the power down be caused by the lack of signal, or is it just a
| > coincidence, and actually symptomatic of a phone problem?
|
| Try a new battery.
|
| --
| Michael Turner
| Email (ROT13)
| [email protected]
Or try placing a piece of card between the battery and phone - an old book
mark cut to size is perfect.
- 02-18-2004, 08:37 AM #4Dolphin BoyGuest
Re: Phone Powering Itself Off
"tuned by RÄZO" <[email protected]> wrote in message
news:[email protected]...
>
> "michael turner" <[email protected]> wrote in message
> news[email protected]...
> | On Wed, 18 Feb 2004 11:26:56 +0000, John Jones wrote:
> |
> | > I've had a 6340i since April last year, and haven't had problems
with
> | > it. I went back to work 3 weeks ago after being off for some
time, and
> | > the phone has started turning itself off frequently. I work in
> | > downtown Detroit, where reception has been a problem on previous
> | > phones. Even when the phone is on, I usually see Cingular Extend
on
> | > the display, and quite often see no "tower strength" bars at
all.
> | > Could the power down be caused by the lack of signal, or is it
just a
> | > coincidence, and actually symptomatic of a phone problem?
> |
> | Try a new battery.
> |
> | --
> | Michael Turner
> | Email (ROT13)
> | [email protected]
>
> Or try placing a piece of card between the battery and phone - an
old book
> mark cut to size is perfect.
>
My old 7110 ( same battery - same problem ) liked a small bit of
double sided tape
accross the very top of the battery. Anything to stop the battery
moving in the casing.
- 02-18-2004, 07:43 PM #5John JonesGuest
Re: Phone Powering Itself Off
On Wed, 18 Feb 2004 13:49:46 +0000, michael turner
<[email protected]> wrote:
>Try a new battery.
The battery isn't even a year old!
John Jones, Detroit
- 02-18-2004, 07:45 PM #6John JonesGuest
Re: Phone Powering Itself Off
On Wed, 18 Feb 2004 22:16:54 +0800, "tuned by RÄZO"
<[email protected]> wrote:
>Or try placing a piece of card between the battery and phone - an old book
>mark cut to size is perfect.
There isn't any "wiggle" in this battery at all, unlike my previous
5xxx phone, which I had to put a shim in.
John Jones, Detroit
- 02-19-2004, 02:22 AM #7Rodney BryantGuest
Re: Phone Powering Itself Off
I have the same problem with my wife's 6340i.
Often in areas that my 3360 has "full strength" in our home TDMA area,
her 6340i will have no signal. Her phone also powers itself off at
random, even with a fully charge battery. This is actually her second
6340i. Our local Cingular store swapped her phone last week for the
same problem-the new phone seems worse. The phone will also "reboot"
itself -for lack of a better term- occasionally. By this I mean the
phone will shut down and power back up on it's own.
Rod Bryant, Birmingham,AL
On Wed, 18 Feb 2004 11:26:56 GMT, John Jones
<[email protected]> wrote:
>I've had a 6340i since April last year, and haven't had problems with
>it. I went back to work 3 weeks ago after being off for some time, and
>the phone has started turning itself off frequently. I work in
>downtown Detroit, where reception has been a problem on previous
>phones. Even when the phone is on, I usually see Cingular Extend on
>the display, and quite often see no "tower strength" bars at all.
>Could the power down be caused by the lack of signal, or is it just a
>coincidence, and actually symptomatic of a phone problem?
>
>John Jones, Detroit
- 02-19-2004, 06:24 AM #8CarpGuest
Re: Phone Powering Itself Off
I have the exact same problem. I hate my 6340i but have to have a GAIT
phone.
"Rodney Bryant" <[email protected]> wrote in message
news:[email protected]...
> I have the same problem with my wife's 6340i.
> Often in areas that my 3360 has "full strength" in our home TDMA area,
> her 6340i will have no signal. Her phone also powers itself off at
> random, even with a fully charge battery. This is actually her second
> 6340i. Our local Cingular store swapped her phone last week for the
> same problem-the new phone seems worse. The phone will also "reboot"
> itself -for lack of a better term- occasionally. By this I mean the
> phone will shut down and power back up on it's own.
>
> Rod Bryant, Birmingham,AL
>
> On Wed, 18 Feb 2004 11:26:56 GMT, John Jones
> <[email protected]> wrote:
>
> >I've had a 6340i since April last year, and haven't had problems with
> >it. I went back to work 3 weeks ago after being off for some time, and
> >the phone has started turning itself off frequently. I work in
> >downtown Detroit, where reception has been a problem on previous
> >phones. Even when the phone is on, I usually see Cingular Extend on
> >the display, and quite often see no "tower strength" bars at all.
> >Could the power down be caused by the lack of signal, or is it just a
> >coincidence, and actually symptomatic of a phone problem?
> >
> >John Jones, Detroit
>
- 02-21-2004, 09:46 AM #9John JonesGuest
Re: Phone Powering Itself Off
On Wed, 18 Feb 2004 13:49:46 +0000, michael turner
<[email protected]> wrote:
>Try a new battery.
Called the store I bought the phone from yesterday. They told me it
didn't sound like a battery problem to them, but that since they don't
have a service tech, they'd have to send it to Nokia, giving me a
loaner while it's gone. And they didn't have batteries for it, anyway.
Called a Cingular store next to see if they had a battery. They
didn't, but they too said it didn't sound like a battery problem. They
have a tech, but he leaves by 4:00 pm, and doesn't work weekends, so
I'm thinking about heading over there Monday morning and having him
take a look at the phone.
John Jones, Detroit
- 03-14-2004, 03:16 AM #10Edward ReidGuest
Re: Phone Powering Itself Off
Rodney Bryant <[email protected]> wrote in message news:<[email protected]>...
> I have the same problem with my wife's 6340i.
> Often in areas that my 3360 has "full strength" in our home TDMA area,
> her 6340i will have no signal. Her phone also powers itself off at
> random, even with a fully charge battery. This is actually her second
> 6340i. Our local Cingular store swapped her phone last week for the
> same problem-the new phone seems worse. The phone will also "reboot"
> itself -for lack of a better term- occasionally. By this I mean the
> phone will shut down and power back up on it's own.
I've had all these same problems. It seems to be much worse in GSM
areas. At home (Florida, not yet GSM) I seldom or never see the
problems. In Los Angeles (where I'm working at the moment) it happens
off and on -- not daily, perhaps weekly, but tends to come in spurts.
And the techs in LA can't help me, because they don't handle this
phone here (pure GSM) and they can't even get into my account to set
up a loaner (Cingular has just announced another merger and they can't
even properly serve the customers they already have).
Software is 8.05.3. Just had the phone swapped out three weeks ago.
Cingular upgraded the software previously and reduced the frequency of
the problems significantly, but it continued happening, so they
declared the phone bad. New one doesn't seem to be any better.
Phone also does the dropping signal for a few seconds that others have
described. Salesman in the Tallahassee gave me a vague garbled excuse
about the phone getting confused and switching towers and/or signals.
Criminy, it does this while it's sitting on the desk untouched by
human hands.
Outside of this problem, I like the phone. It's 50g lighter than the
Nokia I had before, and gets far better reception in most areas,
including getting very good reception in some rural areas in Florida
where the old one could not get a usable signal at all. It's
especially better on the west coast, presumably because it does GSM
and the old one didn't. In the office where I'm working, the old phone
got a weak signal near windows and none at all in the middle of the
building; the 6340i gets a strong signal everywhere, even in
stairwells -- except when it decides to drop the signal for a while.
I've had it turn itself off during a call. However, AFAIK it has not
dropped a call due to this signal-loss feature. OTOH it definitely has
missed incoming calls because of that.
There's a technical term for embedded software that randomly faults or
reboots: broken. (I'm been programming since 1966, full time since
1971, so I have a little bit of standing to make judgements on this.)
Edward
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