Positive CSR Experience

Good morning. I have been a Sprint PCS customer for a couple of years now
and frequent this NG for information. Because of all the negative posts I
felt that it was necessary to post some positive information. I decided to
add a VM 4500 to my account as an add-a-phone. At my local Sprint Store
[Manassas VA] I received three versions of how the add-a phone plan would
work and what options I would be charged for. I typically have good luck at
this store but I think I was dealing with holiday labor and they wee not
informed. I purchased the phone [without activation] and left. I called *2
and spoke with Ken [3 to 4 minute wait on a Saturday afternoon]. After a
great explanation of my options Ken offered to credit some of the components
of the plan and reduce the bill by 5% to ease the cost of the second phone
and ready link activation [I did renew or 2 years on both phones]. The
voice function of the phone was active by the end of the phone call and
Vision/ReadyLink was active about an hour later and both work very well.
The experience was great [I usually have VERY good service with *2 excpt for
the occasional uninformed rep.]. I am often very surprised to read these
regular posts of people having bad experience after bad experience with
Spint Reps. From my own experiences I just have a tough time buying it.
Over the past 2 years I have had plenty of opportunity to deal with Sprint
PCS and it is regularly a professional and pleasent experience. I almost
always feel like the Rep/ wants my business and wants me to be happy with
the service. Obviously buy the nature of this post they have been
successful. Thank you and have a great day.

---

› See More: Positive CSR Experience

In article <[email protected]>,
"Thadius" <[email protected]> wrote:

> From my own experiences I just have a tough time buying it.

You think people make this stuff up about being hung up after 6 minutes?

Ask JD Power.

"Joseph" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Thadius" <[email protected]> wrote:
>
> > From my own experiences I just have a tough time buying it.
>
> You think people make this stuff up about being hung up after 6 minutes?
>
> Ask JD Power.

And the beat goes on ... #46 for the silly little immature boy ...

Bob

"Joseph" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Thadius" <[email protected]> wrote:
>
> > From my own experiences I just have a tough time buying it.
>
> You think people make this stuff up about being hung up after 6 minutes?

Yep.

>
> Ask JD Power.

About what- their six month old survey that doesn't apply to the current
market?

"Thadius" <[email protected]> wrote in message
news:[email protected]...
> Spint Reps. From my own experiences I just have a tough time buying it.

I am glad that your experiences have been mostly favorable. But please
don't diminish your own credibility by disparaging others' reports, which
may be different and yet just as true as yours.

On Mon, 15 Dec 2003 04:14:47 GMT, "Lawrence G. Mayka"
<[email protected]> wrote:

>I am glad that your experiences have been mostly favorable. But please
>don't diminish your own credibility by disparaging others' reports, which
>may be different and yet just as true as yours.


I usually don't have any problems when calling customer service
outside of those times when I get someone who is either melanin
enhanced or Habib, formerly of Muhammad's used camel emporium.

Thadius <[email protected]> wrote:
> The experience was great [I usually have VERY good service with *2 excpt for
> the occasional uninformed rep.]. I am often very surprised to read these
> regular posts of people having bad experience after bad experience with
> Spint Reps. From my own experiences I just have a tough time buying it.
> Over the past 2 years I have had plenty of opportunity to deal with Sprint
> PCS and it is regularly a professional and pleasent experience.

Generally, when I have had a problem with SPCS reps, it's more along the lines
of them being clueless or not sufficiently trained. I know I will be roasted
alive by certain trolls for saying this, but they used to suck a lot more than
they do now, and they have improved (which is not to say they're perfect, but
I deal with a lot fewer headaches with Sprint than I used to).

--
JustThe.net Internet & New Media Services
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Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

In article <[email protected]>,
W.S. Blevins <wblev@remove_this_hotmail.com> wrote:

> On Mon, 15 Dec 2003 04:14:47 GMT, "Lawrence G. Mayka"
> <[email protected]> wrote:
>
> >I am glad that your experiences have been mostly favorable. But please
> >don't diminish your own credibility by disparaging others' reports, which
> >may be different and yet just as true as yours.
>
>
> I usually don't have any problems when calling customer service
> outside of those times when I get someone who is either melanin
> enhanced or Habib, formerly of Muhammad's used camel emporium.

The abysmal customer service at SprintZPCS need not be made a racial
issue.