How-to: Samsung Galaxy S5 Neo: Restore Data

NOTE: Visit this thread to learn how you can back up data on the S5 Neo

Restore App Data:

1. Sign in with the Google / Samsung account you used for the backup
2. Go to “Settings”
3. Swipe to “User and Backup”
4. Tap “Accounts”
5. Select “Samsung” or “Google”
6. Tap the “email address” at the top of the screen
7. Tap “Sync all” and press “Back”
8. Tap “Back” again
9. From the “User and Backup” menu, tap “Backup and reset”
10. Under “Backup and restore”, tap check / uncheck ”Back up my data” and “Automatic restore”

Restore Contacts from a Samsung or Google Account:

1. Sign in with your Samsung or Google account
2. Go to “Settings”
3. Swipe to “User and Backup”
4. Tap “Accounts” and select either “Google” or “Samsung”
5. Tap your “email address” at the top of the screen
6. Make sure the “Sync Contacts” check box is enabled
7. Tap “Sync now”

Restore Contacts from the SD Card:

1. Access the “Settings” menu
2. Under “Applications”, tap “Contacts”
3. Tap “Contacts to display” > “All contacts”
4. Tap “Import / Export” > “Import from SD card”
5. Browse for and select the backup file you want to restore
6. Tap “OK”

Restore Media Files

From the SD Card:

1. Launch “My Files”
2. Tap “All files” > “SD Card”
3. Tap “Menu” > “Select”
4. Tick the boxes next to the media files you want to restore
5. Tap “Menu” > “Move” > “Device storage”
6. Tap “Move here” to restore the files to the phone’s memory
7. To restore files to a different location, tap “Create folder” or the folder name > “Move here”

From a Windows Computer:

1. Establish a USB connection between the computer and S5 Neo
2. Swipe the “Status” bar down and tap “Connected as a media device”
3. Enable “Media sync (MTP)”
4. Click “Open device to view files” in the AutoPlay window on the computer
5. Navigate to where you want to restore the media files
6. Open a second Explorer window and locate the backup files
7. Copy the files, and transfer them back on your phone
8. Once the transfer is done, eject the S5 Neo from the system tray and safely disconnect it from the USB

From a Mac Computer:

1. Connect the S5 Neo to your computer via USB
2. Enable “Media Sync” from the status area if necessary
3. Launch Kies on the Mac
4. In Kies, click the “Back up / restore” tab and access the “Restore” tab
5. Click the check box next to “Music”, “Photo”, or other types of media files you want to restore
6. Click “Restore” in Kies and follow the on-screen prompts if necessary

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