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NOTE: You can visit this thread for instructions on how you can back up app data, contacts, and media files on the Samsung Galaxy J7 Prime.
Restore Contacts from a Google Account:
- If necessary, sign in with the Google account used for the initial backup
- Open the phones Settings menu
- Under User and Backup, tap Accounts
- Select Google and tap your user name or email address at the top
- Ensure Contacts is selected
- Tap Menu > Sync now
Restore Contacts from Storage / SD Card:
- If youre planning to restore contacts from SD, make sure the proper microSD card is fitted
- Tap Apps on the home screen
- Open Settings
- Under Device, tap Applications
- Go to Contacts
- Select Import and choose Storage or SD Card, depending on the backup location
- Select to import (restore) multiple or a single vCard
- If necessary, select the vCard you want to restore
- Choose to restore the vCard on Device storage or to sync the contacts with Google
Restore Media Files from an SD Card:
- Open the apps drawer
- Launch My Files
- Tap SD Card under Local storage
- Tap More > Edit
- Check the boxes next to the media files you want to restore
- Tap More > Move
- Select Device storage
- Tap Create folder or navigate to the desired target folder
- Tap Move here to restore the files
Restore Media Files from a PC:
- Connect the Samsung Galaxy J7 Prime to your computer via USB
- Enable Media device (MTP) / File Transfer (MTP) from the pop-up or from the Notification area
- On the computer, launch the File Explorer
- Locate the media files backed up on the computer
- Copy the files and transfer them on the phone storage, preferably in the Media directory or the folder(s) they originate from
- After the transfer is complete, eject the phone storage via system tray and safely disconnect the device from the USB cord
Restore Media Files from a Mac Computer:
- Connect the Samsung device to your Mac via USB
- Enable Media device (MTP) / File Transfer (MTP) at the prompt or from the Notification area
- On the Mac, launch Kies
- Inside Kies, click the Back up / restore tab
- Access the Restore tab
- Tick the boxes next to Photos, Music, and other media file types you want to restore (or tap Select all)
- Click Restore and, if necessary, follow any on-screen prompts that may follow
- After the process is complete, eject the phone storage by dragging > dropping the virtual drive from the desktop and into the Trash can
- You can now safely disconnect the device from the USB port
› See More: Samsung Galaxy J7 Prime: Restore Contacts and Media Files
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