comment | ask a new question |
Results 1 to 1 of 1
-
NOTE: If your phone doesnt work as intended then you might be able to fix it by factory resetting it. WARNING! Factory resetting your phone will result in the deletion of all personal data stored on the phones internal memory, including ringtones, photos, downloaded content, contacts etc. Additionally, all settings will be restored to factory values.
NOTE: Before a factory reset you can visit this thread to learn how you can back up and restore data on the Xperia Z5.
Master Reset via Settings:
- Open the apps drawer
- Access Settings
- Scroll to Personal and tap Back up & reset
- Clear the check box associated with Automatic restore
- Under Personal data tap Factory data reset
- Tap Reset phone
- In case the phone is protected by a PIN, password, or pattern, enter it and tap Continue
- Tap Erase everything
Reset the Phone via Dialer:
NOTE: You can also try resetting the Xperia Z5 using the default dialer. To try this method:
- Open the Phone app
- Tap the Dialer icon
- Enter *#*#7378423#*#*
- From the pop-up menu that should appear on the screen, tap Customization Settings
- Tap Reset customization
- At the data will be cleared and factory data reset will perform pop-up, tap Reset customization and reboot
- Wait for your phone to reset all data and restart
Reinstall the OS via PC Companion:
- Launch the Internet browser on the computer
- Head down to https://support.sonymobile.com/globa.../pc-companion/
- Download and install PC Companion on your computer
- Open PC Companion once installed
- In the app, click Start under Support Zone
- Click Start under Phone / Tablet Software Update
- Establish a USB connection between the Xperia Z5 and computer
- In PC Companion, click repair my phone / tablet
- Follow the on-screen steps to reinstall the OS
Reinstall the OS via Sony Bridge (Mac):
- Open the Internet browser on the Mac
- Visit https://support.sonymobile.com/globa...ridge-for-mac/
- Install Sony Bridge for Mac
- Connect the Z5 to your computer via USB
- Launch Sony Bridge and click Xperia > Repair Xperia device
- Click Continue and follow the on-screen instructions
› See More: Sony Xperia Z5: Factory Reset and Reinstall the Firmware via PC Companion / Sony Bridge
Similar Threads
- Sony Ericsson
- Sony Ericsson
- Sony Ericsson
- Sony Ericsson
-
How-to: Sony Xperia M2: Master Resetting Your Device and Reloading the Software via PC Companion Tool
Sony Ericsson
icecasino
in Chit Chat