How-to: Rogers Retention Plans

Did you call customer Retentions before purchasing the iphone? How did you argue with them since you only have 1 yr???

Originally Posted by m7sgill

Here is the plan I finally settled on with Customer Retentions.

iphone purchase 16 GB 299.00 (I was only 1 year through my previous 3 year contract)

25.00 Base Plan (no longer corporate but includes voive mail, call display) for 350 minutes
2.58 Government fee
40.00 Data Plan for 500 MB of data

SubTotal 67.58
Minus 20.00 credits (for all my complaining)
Total 47.50

I have unlimited texting
100 Minutes Long Distance
evenings after 6pm
They added in 3 months unlimited calling

Good bad? Any thoughts??

Customer retentions set up the deal for me...including the purchase. I was transferred a few times but the last guy I talked to is the one that set the price of the phone and set up the plan. I had a lot of issues with the Motorola Razr I bought 1 year previous and this also might have been a factor.

Hey, when you say they setup the final price to $47.50, you mean for the next months within the 2 remaining years? Or you mean for the first few months only?
Thanks

I just got off the phone with Rogers.
I just call them and tell them I want to cancel my service because it is simply too expensive.
Other companies do not charge for system access fee (They just make up this fee to charge you more).
I got 250 min day time
evening starting at 5pm
caller ID
first 3 months 100 bonus minus

Nokia 6790 with no $35 admin fee.

$25 + 2.58 + tax.
I am looking to pay around $31 a month.

They offer me $3 for 100 outgoing text message and unlimited incoming text message.
However, I dont even want to pay $3 for text messaging.


I was asking them for $5 credit every month, but they said they was not allow to do that even if I dont want a new phone.
So ok fine. I will get a new phone and then sell it for the credits.

I was asking for the unlimited network calling and per second billing.
Nevertheless, they also said they no long provide per second billing.
And they can only apply 2 credits to my account.
Anything more she puts, it will not works.
I am not sure if she was lying. Can someone tell me?

Also, she said I need to sign 3 years contract, she cannot offer me that much for a 2 years contract.
Again, is she lying?

Hey guys..so i think i may have gotten the best plan ever...well for me anyways
rogers also put me through hell so it was deserved

black berry bold 9700 (99.99) (no administrative fee)
plan - 50.08/month (including the government fee of 2.58)

200 daytime minutes
unlimited text/video/picture messaging
evenings at 6 and unlimited weekends
unlimited incoming
500 mb data
caller id and voicemail
no system acess fee and no 911 fee


what do you guys think?

Originally Posted by modernmatches

Hey guys..so i think i may have gotten the best plan ever...well for me anyways
rogers also put me through hell so it was deserved

black berry bold 9700 (99.99) (no administrative fee)
plan - 50.08/month (including the government fee of 2.58)

200 daytime minutes
unlimited text/video/picture messaging
evenings at 6 and unlimited weekends
unlimited incoming
500 mb data
caller id and voicemail
no system acess fee and no 911 fee


what do you guys think?

That's not bad. The unld. txt is a nice one. Is the $50.08 including taxes as well?

---------- Post added at 01:58 PM ---------- Previous post was at 01:57 PM ----------

Here is what I renewed my contract for a few days ago:

$59.41 tax in.

200 weekday
Unl. weekends and after 6pm
Unl. incoming
Rogers to Rogers
1 GB data
2500 text
call display
voicemail

THANK YOU FOR THIS!!!!
This completely worked for me.

I was averaging around $75/month in bills with rogers, and I was meticulous about using a long distance calling card in the evenings. I called a basic customer service representative who could do absolutely NOTHING for me. She wanted to give me an upgrade, which I didn't want, and then the identical plan with virtually no freebies thrown in. Fortunately, she hung up on me by accident, and I was able to use that as leverage to get me to the retention department.

I played hard to get, but friendly, and it paid off without any sweat off my brow. I firmly believe that being friendly works out better in the long run., although I'm sure that some people being jerks to the CSR have gotten what they wanted as well.

What really helped was claiming that Bell had offered me a plan, which was largely based around what I had seen someone get on this thread, and then the discontent about being hung up on (which was true) helped as well.

Here is my plan.

250 daytime minutes.
unlimited evenings.
evenings starting at 6 p.m.
100 free canadian long distance minutes.
all that for $30.
Then a value pack including voicemail, call ID, and 2500 text messages for $10.
a $10 rebate after that.

I've got everything I want, and more, and I'm paying $42.58 a month after all fees and taxes. Not amazing perhaps, but I'm pretty darned happy with it.

I just called *611 to cancel my plan using the menu options. I found a better plan on Koodo for $46 + tax, whereas I was paying $53.70 + tax.

I had:
MY5 35 35.00
Call Display w/Name Display 8.00
Text Messaging 3.00
100 Bonus Minutes 0.00
9-1-1 Emergency Access Fee 0.75
System Access Fee 6.95
Total before taxes: $53.70
HST (862395381) 6.98
Total for Wireless: $60.68

I now have:
-No system access fee for one year (was told to call back next year and ask for it to be waived again)
-Unlimited incoming calls for free (a $15 credit)
-Call display + 2,000 texts + voicemail for $10
-Evenings/weekends starting at 6 instead of 9.
-New phone (many choices)
-Same MY5 Canada-wide
Bill will be: $45.75 + tax

Yay!! Thanks all. I definitely would have switched to Koodo otherwise.

Hey Everyone,

I called Rogers retention and this is the plan i currently have:

200 mins
Evenings at 6 - Unlimited

Plus 10 dollar package

Voice Mail
Caller ID
2500 Text

Minus 10 dollar rebate

6GB/$30 Data plan

+ 2.50 fee + tax

I'm paying 50.50 tax - 15% discount
which comes out to around 48 dollars total..

Is that a good deal??