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  1. by
    bubble.tea
    on
    Thanks to akz from RFD for getting my journalistic juices flowing :hehehe:

    STARTER: What're we talking about
    WHO GETS IT:
    THE OBJECTIVE: Get a better deal/how?
    STRATEGY:

    STARTER:

    The Rogers Customer Relations Department(CxR)# is: 1-888-936-7283
    a.k.a. Loyalty
    a.k.a. Special Duties Unit
    a.k.a. Special Victims Unit :lol:

    This is a Dept created for the sole purpose of keeping unhappy Customers (Cx) who are paying way too much on their current plans and want to cancel. Cx of Rogers are supposed to call *611 (Customer Support (CxS)) initially and make their case. Upon determining that the Cx is holding their ground, the rep is supposed to transfer you to CxR. Time has passed and what was is now what wasn't. The direct number is out, and you can bypass calling CxS by calling direct-they know if you've been put through., or are calling directly-this may impact results.

    CxR, has at their disposal special plans & features that no other departments have. They have these so that they can do their best to accomodate the needs and wants of "frustrated" Cx's so that they STAY with Rogers (The Best cellphone network in Canada!!!).

    WHO GETS IT:

    Must be an existing customer of Rogers. How long...well you'd think at least 6 months-but I've read of people getting the standard plans after only a few

    There is talk of things like tenure, monthly averages/overages, Cx profile impacting what sort of plans CxR will offer you, but as I don't work there I really don't know. I hope someone who does work there can shed some light on this.

    It seems as though given your profile, along with the basic Retention plan other plans and add-ons may or may not become available to you as well-this may be why some people get certain plans easier than others-who knows.

    STRATEGY:

    The sad truth is that one of the proven experiences of CxR as well as most other departments with Rogers, is that results WILL (I repeat) WILL vary tremendously from one rep to the next. Nobody knows for sure why there is practically over a 50% difference in results that people have posted from one rep to the next.

    That is why the motto you need to commit to memory is "if at first you don't succeede, try, try again". Well maybe not 3 times...twice is sufficient if you know what you're doing. Oh and don't inundate them with calls in one sitting. Let things sit for a couple hours, or even a day-IF you got burned with a difficult rep on try 1. If you call too much, expect a special star on your account (ahem-those aren't the same stars you got in kindergarten i.e. "bad").

    Hand in hand with that motto is the following. CxR reps are human beings. Treat them with MORE respect than you would your pal. Reason being is that sure enough they've been having an earful earlier that shift and will only give you MORE grief if you don't play nice.

    Good virtues to bring out when calling to upgrade your plan are: Humility, tact, respect, patience, kindness. These among others will get you what you want.

    Ultimately, the best strategy for getting your ideal plan hasn't been determined, simply because RESULTS WILL VARY. 1 Cx can call in 5 times and each time get a difficult rep refusing to give anything but 250mins evenings at 8p.m. and CID for $25-nothing more. The next Cx can call in and on his first call get the best plan detailed herein, with the Razr for $50. It just doesn't make for any statistically valid strategy.

    You're best to tell them what you want, and let them indulge you, give them time to listen, digest your request, and do their searching, whenever they say "give me a minute" say "no problem, take your time". Things like that.

    Keep in mind, that these reps take notes of everything, you can do your best to defend yourself later, but once you've been noted as a Cx who is difficult, indignant, and disrespectful, chances are you'll suffer forever for it. So be nice, friendly, and respectful-it'll go a long way.

    THE OBJECTIVE:

    The best retention plan bragged about to date varies around the following.

    250mins daytime +25bonus (gets automatically added in cases, not sure why)
    evenings and week-ends from 6p.m.
    Caller ID + Voicemail
    100mins (Canadian Long Distance)
    $20 + SystemAccess Fee + Taxes + whatever else you want.



    • There are some cases where people have received a few months free, or even longer.
    • Others have mentioned receiving plans with NO System Access Fees for months to also much longer.


    With a resign of 3yrs, people have posted receiving a V3 Razr for $50 with a (reputedly) Plantronics 2500? or the like BT headset.

    There are plans tailored to heavy users, daytime minute plans of 350mins, 500mins, 700mins, and even a reputedly disgusting plan of 1500mins (or is this a rumour?) (these vary by many many factors).

    A good friend of mine (thanks to me) ended up with the following plan
    500mins + CID + VM + 1000LD + W600 HUP ($100) (at the time it was 150) for ~60ish allin. Not the greatest, but 1) he has money and I did it more for the heckuvvit, and 2) considering he was up in the $190s ea month for the better part of 7months-it's a lot better.

    In addition to this there are various other add-ons, for example;
    • Unlimited Texting for $10
    • 1000 Canadian Long Distance(*note* some have gotten this for free but I myself have it offered for an extra $5/month)
    • Unlimited Rogers2Rogers - You must be on a min $25 plan


    A 3 yr renewal also buys you the following standard bonuses:

    • 3Months Unlimited Local Calling/Text/Video Messaging [ChatNSend]
    • 6Months Unlimited Local Calling/Text/Video Messaging [ChatNSend/comes and goes]


    wow., I'm tired now. I've left some holes in the whole picture...but if you really are suffering with your current plan (as in WAY OVERPAYING), check this out.

    Ultimately we all know Rogers is the best provider in Canada bar none! D'ya really want to go elsewhere?


    See More: Rogers Retention Plans
    kdholdom, C Roman and cityangel008 like this.



  2. #2
    mr_bee33
    mr_bee33 is offline
    Sr. Member

    Location
    Toronto
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    109 - liked 2 times

    Re: Rogers Retention Plans., How-To

    ok i may be stupid but, even if you havent had a serious problem and just think your paying too much, you can call and they might give u a better deal?



  3. #3
    daload
    daload is offline
    Newbie

    Posts
    1

    Re: Rogers Retention Plans., How-To

    Quote Originally Posted by mr_bee33
    ok i may be stupid but, even if you havent had a serious problem and just think your paying too much, you can call and they might give u a better deal?

    No no no!

    You have to have a semi valid reason for two reasons.
    a) if you just call for no reason and start *****ing they will brand you an ****ty client and like that previous poster stated you can be "starred"
    b) you will **** it for the rest of us by using this stupidly

    So unless you have ridiculous bills or just bad service from them period please do not just call them for no reason.



  4. #4
    mr_bee33
    mr_bee33 is offline
    Sr. Member

    Location
    Toronto
    Posts
    109 - liked 2 times

    Re: Rogers Retention Plans., How-To

    oh ok, thanks for clearing that up!



  5. #5
    kdholdom
    kdholdom is offline
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    278 - liked 18 times

    Re: Rogers Retention Plans., How-To

    Just be nice to the rep. Dont give them BS. They are more willing to help you if you and nice to them. Just some personal experience.



  6. #6
    tavenger5
    tavenger5 is offline
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    Re: Rogers Retention Plans., How-To

    stuck this thread
    John

    Please click LIKE to show if a post is helpful or not!



  7. #7
    sparklez_365
    sparklez_365 is offline
    Newbie

    Posts
    3

    Re: Rogers Retention Plans., How-To

    can you use the retention plan even on a new phone? My dad has been with rogers for over 6 years but he just activated two new phones a few months ago....could i call in an get the retention phone on a new phone too?



  8. #8
    cameronfox
    cameronfox is offline
    Newbie

    Posts
    3

    Re: Rogers Retention Plans., How-To

    Quote Originally Posted by kdholdom View Post
    Just be nice to the rep. Dont give them BS. They are more willing to help you if you and nice to them. Just some personal experience.
    Mmmm...no...your personal experience and mine don't bear any resemblance.



  9. #9
    marsbar1
    marsbar1 is offline
    Newbie

    Posts
    2

    Re: Rogers Retention Plans

    Retention can be very nice to you, trust me, take a look at what i have gotten

    OK folks, here we goooooo...

    350 weekday
    5pm eve
    weekends free
    r2r calling
    unlimited incoming calls
    100 CDN LD mins
    Auto Roadside
    IPhone Value pack (Call Display,Visual VM,unlimited SMS and 500mb data)

    $42.45 + tax



  10. #10
    Balla88
    Balla88 is offline
    Newbie

    Posts
    1

    Re: Rogers Retention Plans

    Hi my 3 year contract ends today and I was wondering if, I called Rogers customer relations, they would give me good deals.
    Thanks



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