Rogers' customer service/support comparing to Telus ... who's better??

I am in the Toronto area, so coverage should not be a problem with both.

The only reason for me to switch to Rogers is because of GSM and the convenience/powerfulness of the SIM card.

But when it comes to customer service, I have heard that with Rogers it may
be a concern. At present I feel very happy with Telus.

I look forward to receiving comments from anyone of you. Thank you.

I've found Rogers to be quite helpful whenever I've had a problem, which hasn't been that frequent.

From what I see and read, Rogers has slightly better coverage in the GTA than Telus and Bell do, but in western Canada, the CDMA providers generally have slightly better coverage.

GSM phones are pretty cool though.

go with rogers, trust me, telus is a rip off...they treat their customer's horribly and they just don't give a ****...rogers is awsome

Rogers has great customer service and tech support. I had a txt msg issue between Rogers and Telus. My friend that had the Telus phone called tech and they said that it was a Rogers issue and would assist him. He had to escalate to get them to look into it. When I called Rogers, they said the similar that it could be Telus but that they would open a ticket just to make sure that it wasn't on their end. I got a call back a few hours later from the Rogers tech after they informed me to try sending msgs. They stated that the msg were leaving their service during the trace.

In the end it turned out to be a Telus issue.

Both are bad.

If i had to choose, Rogers.

If you can, I personally would switch to Fido.
They have better people. (in my opinion)

agreed.

fido has won best customer service in wireless department for 3yrs in a row i beleive

yes gotta admit fido does have pretty customer service

they make mistakes.. like every other company. In total ive called rogers/telus/fido/bell around 700times and lets say 100-150 of those were to fido.. only had 1 problem in regards to a phone coming that seemed tampered w/

In my opinion, it comes down to who you get on the other end of the phone. I have been with Telus and Rogers for over 10 years and sometimes you get good assistance and sometimes they haven't got a clue what they're talking about as they go into some tangential run-around.

But, I have found that folks working at the Telus stores seem more to be more knowledgeable, helpful and friendly than the ones working at the Rogers outlets. But again, it comes down to which outlet you are are. I have one of both outlets in Limeridge Mall in Hamilton and the Rogers distributor is awful (busy, long waits, only looking for the sell) but another that I bought my iPhone at in North York was amazing - there weren't even any other customers in the store) and I had 2 staff filling me in on all the goods and answering all my questions.

If I'm not happy with the answers I get from the person on the other end, I always ask for the Loyalty Dept. They are usually the ones that will get you what you need (especially if you threaten to cancel your contract and go with another carrier).