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NOTE: You can visit this thread to learn how you can back up data on the Galaxy J5.
Restore App Data:
- If necessary, sign in with your Samsung or Google account (the one used for the initial backup)
- Go to “Settings”
- Tap “Accounts” under “User and Backup”
- Tap “Accounts” and select either “Google” or “Samsung” (depending on the account used for the backup)
- Tap your “email address” at the top of the screen
- Tap “Sync all”
- Return to “User and Backup” clear / check the boxes associated with “Automatic restore” and “Back up my data” under “Backup and Restore”
Restore Contacts form a Samsung or Google Account:
- Sign in with the Google or Samsung account used for the initial backup
- Access the “Settings” menu
- Scroll to “User and Backup” and tap “Accounts”
- Select “Samsung” or “Google” (depending on the type of account used for the backup)
- Tap your “email address” at the top of the screen
- Enable “Sync Contacts” if necessary
- Tap “Menu” > “Sync now”
Restore Media Files from a Windows Computer:
- Connect the Galaxy J5 to your computer via USB
- Swipe the “status” bar down and enable “Media device (MTP)”
- On the computer, open an Explorer window
- Locate the media files backed up on your computer
- Copy the files, and transfer them on the phone storage, preferably in the “Media” directory
- Once done, eject the phone storage from the system tray and safely disconnect the phone from the USB connector
Restore Media Files from a Mac Computer:
- Connect the Galaxy J5 to your Mac via USB
- Drag the “Status” bar down and enable “Media device (MTP)”
- Open Kies on the Mac
- In Kies, click the “Back up / restore” tab
- Access the “Restore” tab
- Check the boxes associated with “Music”, “Photos”, and other types of media files you want to restore
- Click “Restore” and follow any additional on-screen prompts that may follow
- Once the transfer is done, drag the phone’s virtual drive into the “trash can”, and safely disconnect the device from the USB connector
› See More: Samsung Galaxy J5: Restore Personal Data
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