New a990, having trouble with music

Alright, I have had the phone for a few weeks. I tried to use the music essentials kit to put music on the phone, but when syncing it doesn't connect. So I put the SD into a memory card slot, it read fine. Put music on it following the instructions. The music is on the card. I put the card into the phone and no music shows up.

I am gonna get a few of the obvious problems that I have tried out of the way. Yes I used Windows media player 10. Both the phone and the card have been replaced because the old ones wouldn't do this either(WHOOP for verizon replacing anything at the drop of a hat). Checked the memory usage when in the phone. The numbers match to the amount of music I put on the card.

So whats the deal? help is appreciated.

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Make sure that your music is in mp3, mp4, or m4a format. Then go to the root of the SD card in Windows Explorer, make a folder called MEDIA, and put the music in there. Then try the card in your phone using Media Player.

If that doesn't work, try putting the music in a folder called MUSIC on the root of the card.