OK, this is going to sound pretty pathetic...but I don't know how to access my voice mail.

I've checked the manual, the website, and tried about 10 times. Doesn't work. The manual says to follow the voice prompts, but all I'm getting from those is something about a password and a pound key that doesn't show up on the diagram in the user's manual.
So...anyone care to help me listen to my voice mail? A nice, step-by-step guide would be useful if you can. (Simple terms, please. I'm not a genius.)
