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  1. #1
    jtsurfah
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    I just called to track my phone and Asurion said "the tracking system is down today." Really?? Yeah right. I don't need my MBA to know that it is a lot more profitable to get me to pay the $150 deductible for a replacement than it is to help me find my phone. I said as much to the rep and she said "well, actually the system has been down for a few weeks now." No kidding. Why would it ever be up? To her credit, I think she was completely clueless to the scam she was (probably unintentionally) assisting. If Asurion helped me track my phone, Asurion would only get $7 a month instead of $7 a month plus the deductible. It's a total no brainer for a company that is cool with unethical business practices. We all know that cell phone insurance is a horrible deal from a purely financial perspective, but a lot of us do it anyway because of the convenience and peace of mind....only to find out that a key service they offer (tracking) is conveniently not available. So much for peace of mind. I'm using new insurance from now on. Squaretrade.com looks like a good option. Boycott Asurion. It's the only way they will stop scamming consumers.


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  2. #2
    tavenger5
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    Re: Asurion Tracking Scam

    I was unaware they offered a tracking service. What phone did you lose?
    John

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  3. #3
    jtsurfah
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    Re: Asurion Tracking Scam

    According to Sprint they offer tracking service, and the rep said they normally do also.....just not today. wink, wink.
    I lost an HTC EVO 4G. It's the pictures I'll miss...and the apps. Not like insurance replaces those.



  4. #4
    camstuf
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    Re: Asurion Tracking Scam

    @jtsurfah, I'm glad you mentioned Squaretrade. I've used them in the past for extended service agreements fo online purchaces at a reasonable price. Need to add my crappy Toshiba Satellite A505.
    BTW, what do you mean tracking service? you mailed the phone to them FEDEX and they can't find it? ...They sent you new one and you tracking it
    Last edited by camstuf; 09-09-2011 at 08:40 PM.
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  5. #5
    camstuf
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    Re: Asurion Tracking Scam

    Quote Originally Posted by jtsurfah View Post
    According to Sprint they offer tracking service, and the rep said they normally do also.....just not today. wink, wink.
    I lost an HTC EVO 4G. It's the pictures I'll miss...and the apps. Not like insurance replaces those.
    Pic should be on your SD card, apps on SD card or redownload from market
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  6. #6
    camstuf
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    Re: Asurion Tracking Scam

    Quote Originally Posted by tavenger5 View Post
    I was unaware they offered a tracking service. What phone did you lose?
    Online claims offers free shipping and tracking
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  7. #7
    Educated
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    Re: Asurion Tracking Scam

    I recently (within last 10 days) used Asurion's Tracking Service - it worked great. Helped to generalize the area and reminded me that I last had my phone at the cafe I lunched .... luckily since I left it behind, it was turned in and I was able to get it back without having to file a claim .... wonderful service! Furthermore - it wasn't a service I was aware of ... I was calling them to file a claim and fully expected to have to pay a $125.00 deductible to replace my 3-month old $499.99 phone - before completing the claim they asked if I would like to try to track it, and e-mailed a map showing it's last known location .... saved me a bundle - they didn't have to do that.



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