faulty Siemens C62

I purchased a Siemens C62 phone on the 28th of May 2004. It malfunctioned somewhere in mid-August; it could not send out sms's and incoming calls was redirected to my voice box. I sent it to the service centre, on the 29th Aug 2004 to the Parco Bugis Junction Service Centre. I got the phone more than two weeks later with supposedly a software update.

On the 16th of Sept the phone malfunctions again; this time the phone dies on me and I can't power on, there is also no connection to the network. I went to the service centre and left my phone there on the 21st of Sept 2004 and it is now the 26th of Oct 2004. They offered to replace it with an M55. Is it policy for SIEMENS to supply a phone which is defective, and when it malfunctions, to offer to replace it with an inferior model?

I have sent numerous e-mails to their e-mail hotline as well as made calls to the service centre to find out about the status of my phone but was not entertained. Beware buying a SIEMENS.