I have this same exact product and phone, and it doesn't work. When I plug my phone into the computer, my computer senses that it's connected. The charger works for the phone, but the handset manager just won't connect. It keeps saying "Trying to connect to the handset" or something like that. I'm frustrated because I was really looking forward to changing my ring-tone and whatnot, and I payed $30 for it. Can someone please help me? I'm wondering if there's a way to make it work.