Sony W380a shortcuts uncustomizable?

Well firstly you'd want to consider if you want to upgrade or not. For conveniences sake I'd recommend not to, but if you do want to, just download the application, start it up and it will give you the steps needed to update the phone, Just follow these and your phone will update itself.

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I tried to get the update from Sony Ericsson, but they said that they didn't have any for my model? so i don't know where to get it even if i wanted to...

If there was no update available, it either means your phone is already CID53 (most likely), or that your phone has a limit on its software version due to network branding. Either way, it shouldn't matter too much - you should be able to modify the phone to a reasonable extent.

HI, i bought this phone today (w380a) ....I need help on knowing how to change the light effects. I dont know how. Plz help!!