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Prerequisites – Downloading and Installing the Sony PC Companion:
- On your computer, open the Internet browser and visit Download for PC - Sony Smartphones (US)
- Click "Download PC Companion"
- Wait for the file to be downloaded and begin the installation process
- Follow the on-screen instructions to complete the installation
Using the PC Companion Tool to Back Up Data on Your Computer:
- Launch the PC Companion tool on your PC
- Connect your Xperia Z1 Compact to your computer via USB
- Under "Backup & Restore", click "Start". NOTE: if this is the first time using this, it will take a moment for "Backup and Restore" to commence
- Click "Backup"
- Click the check boxes located next to the content that you want to save
- Click "Next"
- Wait for the PC Companion tool to retrieve information on the device's file system
- Type in a name for the backup file and click "Next"
- After the Sony PC Companion tool backs up the data, click "OK"
NOTE: you may receive an error message and the recommended troubleshooting step if not all the selected content has been backed up
Using the PC Companion Tool to Restore Data from a Backup File Located on a PC:
- Launch the PC Companion tool
- Establish a connection between your smartphone and PC via USB
- Scroll to and click "Start", right underneath "Backup & Restore". NOTE: on first-time use, it may take a while for the tool to start "Backup and Restore"
- Choose the desired backup file and click "Restore"
- Mark the check boxes associated with the content that you want to restore and click "Next"
- Wait for the PC Companion tool to retrieve information on the phone file system
- Click "Next" and the restore process will commence
- Follow any additional on-screen instructions and click "OK"
- When the data has been restored, click "OK" to finish the process
NOTE: if not all the information has been restored, you will see an error message and the recommended trouble shooting step to solve the issue
Using the PC Companion Tool to Reload / Install the Device Software:
- Open the PC Companion tool
- Connect your Xperia Z1 Compact to your PC via USB
- Scroll to "Support Zone" and click "Start" right underneath it. NOTE: if this is the first time accessing the "Support Zone", it may take a while before the system is ready
- Click "Start" underneath "Phone / Tablet Software Update"
- Click "repair my phone / tablet"
- Review the information provided on the screen and click "Next"
- Click "Continue" in the next screen
- Lastly, mark the check box and click "Next" one last time
- Wait for the software to be downloaded and installed on your smartphone
NOTE: depending on your Internet connection speed and other factors, the process can take up to 30 minutes or more
› See More: Sony Xperia Z1 Compact: Use the PC Companion Tool to Backup / Restore and Reload Device Software
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More Sony Xperia Z1 Compact topics | Sony Ericsson Forum | Reviews | ||
More Sony Xperia Z1 topics | Sony Ericsson Forum | Reviews |
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