- 06-26-2004, 03:54 PM #1Newbie
I used to have a Sprint PCS phone. In 1997 I finally went to a different carrier. They were bought out, and finally became Alltel. I am very happy with Alltel.
Unfortunately, without becoming a Sprint customer, I have once again become a victim of POOR Sprint customer service.
In late March, someone opened a Sprint PCS account using my personal information. Sprint launched a fraud investigation shortly thereafter, but approved the account anyway.
I found out about the account a few days later because I received a bill. I promptly contacted Sprint, the credit agencies and the police. I filed a police report.
I followed up with goodle and the phone numbers on the call records. I also recorded the voice mail message and the answering message from the thief's alleged home phone.
Finally, I contacted a private investigator, and pinned down who the person who stole my identity was.
In spite of NUMEROUS ATTEMPTS, including writing to Sprint, walking into a Sprint Phone Store, and calling Customer Service, I have been unable to get Sprint to 1) close the account, 2) acknowledge that fraud occured, 3) have the Sprint fraud department to contact me, and 4) have Sprint stop sending me past due notices.
I feel like I'm dealing with a brick wall. This organization is terrible to deal with.
I certainly hope that if you do get a Sprint account, and you do need customer service, that your experience is better than mine.
I'm hoping that by posting this to the web, it will help to wake Sprint up.
Thanks for reading this.
› See More: Sprint Customer Service is Terrible!
- 07-20-2004, 02:03 AM #2Junior Member
ya **** the customer service they didnt help for ****
- 08-13-2004, 09:49 PM #3
That's too bad. I've always had good luck. It's probably because I'm a kiss ass though. Try being incredibly nice to them...it goes a long way!!!
- 08-15-2004, 09:31 AM #4Junior Member
thats sounds like sprint
SPRINT IS HORRIBLE! WORST EVER CELL PHONE SERVICE I HAVE EVER HAD. DROPPED SO MANY CALLS, SCREWED ME ON MY BILL I DON'T KNOW HOW MANY TIMES. I'M SO HAPPY I LEFT THEM. I SUGGEST THAT PEOPLE DO NOT GET SPRINT. YOU WILL GET SCREWED IN THE LONG RUN!!!!!!!
- 08-17-2004, 12:14 PM #5Member
they get the most complaints by far than any other cell phone company...but damn dont they have the coolest phones..lol