answer this question

Like Tree1Likes
Results 1 to 11 of 11
  1. #1
    digitalrob
    digitalrob is offline
    Newbie

    Posts
    3
    Ok...

    I have an issue here and sprint wont budge. I have some problems that I need advice with.

    It all started almost 2 years ago when I joined. I was told that I would NOT need a security deposit. Well one month in I recieved a bill where 250.00 was under "other fees" but not "labled" as a security deposit.

    I talked to a rep and was told it was a mistake and it would not show up the following month. I then recieved my next bill and it was there. I called another rep and was told that I owed it...so I paid it.

    Every month something was wrong with my bill for almost 2 years. Each month I would talk to several reps and they would all tell me something different.

    I finally cancelled my service out of pure disgust of sprint. I went to cingular where billing-wise I am currently happy.

    The problem is that I dont want to pay this fee. Its rediculous and the way I was treated customer service-wise was disgusting. I was lied to constantly and I just dont feel that I should have to pay this. Yes I signed a doc that said I would but doesnt that go along with expecting good customer service and NOT being lied to?

    I called them today and they wont budge, I have a guy "calling me back later" (yea right...) and I want some leverage. I have explained my ill treatment to 2 different managers and they wont budge.

    Also remember that "security deposit"....? Well aparently they have no record of it all of a sudden and the 2 different payments of 125.00 that I made went to my account NOT to a security deposit...so they wont credit twards the fee. They lied to me about that too and the manager said that he is showing no record of my account needing a security deposit.

    WTF!?

    Anyways. Any help/advice on this I would apreciate. I am really sick of dealing with these call center reps and there "floor supervisors". Anyone got a direct contact with someone that can help me and that will take my concerns into account?

    I mean if it comes down to it and someone will actually hear me out and then says ya gotta pay it then fine. I guess customer service doesnt mean jack anymore...


    See More: Sprint billing issue.




  2. #2
    TwoToneGT
    TwoToneGT is offline
    Member
    TwoToneGT's Avatar

    Location
    Tucson, AZ
    Posts
    93 - liked 6 times

    Call and talk to a Sprint retention specialist. See what they are willing to do for you if you decide to cancel contract completely.



  3. #3
    digitalrob
    digitalrob is offline
    Newbie

    Posts
    3

    Quote Originally Posted by TwoToneGT
    Call and talk to a Sprint retention specialist. See what they are willing to do for you if you decide to cancel contract completely.
    I already cancelled 3 months ago due to this. I am just now getting billed for the fee.



  4. #4
    digitalrob
    digitalrob is offline
    Newbie

    Posts
    3

    bump



  5. #5
    TwoToneGT
    TwoToneGT is offline
    Member
    TwoToneGT's Avatar

    Location
    Tucson, AZ
    Posts
    93 - liked 6 times

    Quote Originally Posted by digitalrob
    I already cancelled 3 months ago due to this. I am just now getting billed for the fee.

    Damn that sucks... Well I'd say call again and talk to someone new..Someone else ought to be able to help you!



  6. #6
    Renée
    Renée is offline
    is that wat u call tapped
    Renée's Avatar

    Location
    Boston, MA
    Posts
    426 - liked 14 times

    wow.. i cant tell u how sorry i am, that is exactly why i keep ALL reciepts and if there is anything odd on the bill, i make NOTE of it, get the reps name who i went through to pay my bill..and if theres any problems, go back to THAT rep, reciept in hand and demand answers or refund. there are SO many people who complain about sprint and its service, i am one of those people. jan 19th, they shut my phone off due to the fact that i owed 150.00 for MARCH'S bill! i laughed, how could i owe march when march isnt even here yet, NOR is feb!!!! so they credited me the amount back and i switched to tmobile where i am MORE than happy, i am keeping sprint as well, until my contracts up this summer. then i am DONE with them. ive recommended 7 people to sprint who are ALL canceling OR have already canceled, due to similar reasons. they are contantly trying to scam u out of money. hows this, my mother who is disabled, was getting charged 36.00 EVERY MONTH for 6 YEARS!! for wut u ask?? AN UPGRADE OF PHONES..lmfao, shes had the same QUALCOMM phone that came out YEARS AGO! NEVER HAD AN UPGRADE, so theres a big mess going on, bank is investigating fraudelant charges etc.. sprint is DONE in my book, i keep a CLOSE watch on my bill, i write down WHEN i use my phone and how ma ny minutes... ALWAYS..its the only way to keep myself from getting scammed! i can tell u TONS of horror storys since july, things that would make u cringe.. =(
    i use to LOVE sprint, till we realized what they were doing.. when we brought it to the attention of a rep on the phone, we first got hung up on ( not before we got the reps name thank god ).. then called back, and filed a complaint against that rep and STILL things were NOT handled..so, were gunna do it the legal way, keep everything FAIR and on RECORD..
    R.i.P MB.LD.AA

    [ .i lOve my sidekick ll. ]

    *everything happens fOr a reason*



  7. #7
    Brad729
    Brad729 is offline
    Phone Expert
    Brad729's Avatar

    Location
    Jacksonville, FL
    Posts
    2,317 - liked 117 times

    Quote Originally Posted by digitalrob
    bump
    please wait at least 24 hours if you are going to bump your own thread. 5 hours isn't always going to be long enough for you to get a qualified answer, and it's therefore better to wait and be patient. thanks



  8. #8
    Renée
    Renée is offline
    is that wat u call tapped
    Renée's Avatar

    Location
    Boston, MA
    Posts
    426 - liked 14 times

    Brad, say for example i want to "bump" my own topic, does that mean that i am getting rid of my topic??! im slightly confused.. i should of posted this in a PM, but i dont think u will mind, since its not off topic..
    R.i.P MB.LD.AA

    [ .i lOve my sidekick ll. ]

    *everything happens fOr a reason*



  9. #9
    Brad729
    Brad729 is offline
    Phone Expert
    Brad729's Avatar

    Location
    Jacksonville, FL
    Posts
    2,317 - liked 117 times

    Quote Originally Posted by Renizay
    Brad, say for example i want to "bump" my own topic, does that mean that i am getting rid of my topic??! im slightly confused.. i should of posted this in a PM, but i dont think u will mind, since its not off topic..
    No, he posted a one word reply to his own thread, "bump" to push it back to the top of Today's Posts. It's not exactly against our rules to bump a thread, but it's generally considered rude to bump a thread within a few hours of the last post, and you should only bump your thread if it gets zero replies after a 24 hour period. One bump per day is usually reasonable as long as nobody else has replied to your question, unless there is an announcement or sticky thread from a moderator stating otherwise for that particular forum.



  10. #10
    Renée
    Renée is offline
    is that wat u call tapped
    Renée's Avatar

    Location
    Boston, MA
    Posts
    426 - liked 14 times

    oooh, so bump means if no one answers, you want to leave it at todays posts, so maybe you can get answers!?!?! okay, i get it now. i thought it meant to get rid of
    R.i.P MB.LD.AA

    [ .i lOve my sidekick ll. ]

    *everything happens fOr a reason*



  11. #11
    mohnton7
    mohnton7 is offline
    Newbie

    Posts
    5 - liked 1 times

    Re: Sprint billing issue.

    Quote Originally Posted by Renée
    wow.. i cant tell u how sorry i am, that is exactly why i keep ALL reciepts and if there is anything odd on the bill, i make NOTE of it, get the reps name who i went through to pay my bill..and if theres any problems, go back to THAT rep, reciept in hand and demand answers or refund. there are SO many people who complain about sprint and its service, i am one of those people. jan 19th, they shut my phone off due to the fact that i owed 150.00 for MARCH'S bill! i laughed, how could i owe march when march isnt even here yet, NOR is feb!!!! so they credited me the amount back and i switched to tmobile where i am MORE than happy, i am keeping sprint as well, until my contracts up this summer. then i am DONE with them. ive recommended 7 people to sprint who are ALL canceling OR have already canceled, due to similar reasons. they are contantly trying to scam u out of money. hows this, my mother who is disabled, was getting charged 36.00 EVERY MONTH for 6 YEARS!! for wut u ask?? AN UPGRADE OF PHONES..lmfao, shes had the same QUALCOMM phone that came out YEARS AGO! NEVER HAD AN UPGRADE, so theres a big mess going on, bank is investigating fraudelant charges etc.. sprint is DONE in my book, i keep a CLOSE watch on my bill, i write down WHEN i use my phone and how ma ny minutes... ALWAYS..its the only way to keep myself from getting scammed! i can tell u TONS of horror storys since july, things that would make u cringe.. =(
    i use to LOVE sprint, till we realized what they were doing.. when we brought it to the attention of a rep on the phone, we first got hung up on ( not before we got the reps name thank god ).. then called back, and filed a complaint against that rep and STILL things were NOT handled..so, were gunna do it the legal way, keep everything FAIR and on RECORD..
    mohnton7 having the same problem with SPRINT saving i'm not paying my bill when i'm getting the money removed from my account



  • Similar Threads







  • Quick Reply Quick Reply

    If you are already a member, please login above.