- 01-31-2006, 10:26 AM #1Newbie
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Ok...
I have an issue here and sprint wont budge. I have some problems that I need advice with.
It all started almost 2 years ago when I joined. I was told that I would NOT need a security deposit. Well one month in I recieved a bill where 250.00 was under "other fees" but not "labled" as a security deposit.
I talked to a rep and was told it was a mistake and it would not show up the following month. I then recieved my next bill and it was there. I called another rep and was told that I owed it...so I paid it.
Every month something was wrong with my bill for almost 2 years. Each month I would talk to several reps and they would all tell me something different.
I finally cancelled my service out of pure disgust of sprint. I went to cingular where billing-wise I am currently happy.
The problem is that I dont want to pay this fee. Its rediculous and the way I was treated customer service-wise was disgusting. I was lied to constantly and I just dont feel that I should have to pay this. Yes I signed a doc that said I would but doesnt that go along with expecting good customer service and NOT being lied to?
I called them today and they wont budge, I have a guy "calling me back later" (yea right...) and I want some leverage. I have explained my ill treatment to 2 different managers and they wont budge.
Also remember that "security deposit"....? Well aparently they have no record of it all of a sudden and the 2 different payments of 125.00 that I made went to my account NOT to a security deposit...so they wont credit twards the fee. They lied to me about that too and the manager said that he is showing no record of my account needing a security deposit.
WTF!?
Anyways. Any help/advice on this I would apreciate. I am really sick of dealing with these call center reps and there "floor supervisors". Anyone got a direct contact with someone that can help me and that will take my concerns into account?
I mean if it comes down to it and someone will actually hear me out and then says ya gotta pay it then fine. I guess customer service doesnt mean jack anymore...
› See More: Sprint billing issue.
- 01-31-2006, 11:22 AM #2
Call and talk to a Sprint retention specialist. See what they are willing to do for you if you decide to cancel contract completely.
- 01-31-2006, 11:48 AM #3Newbie
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Originally Posted by TwoToneGT
- 01-31-2006, 03:59 PM #4Newbie
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bump
- 01-31-2006, 04:43 PM #5Originally Posted by digitalrob
Damn that sucks... Well I'd say call again and talk to someone new..Someone else ought to be able to help you!
- 02-06-2006, 08:46 AM #6
wow.. i cant tell u how sorry i am, that is exactly why i keep ALL reciepts and if there is anything odd on the bill, i make NOTE of it, get the reps name who i went through to pay my bill..and if theres any problems, go back to THAT rep, reciept in hand and demand answers or refund. there are SO many people who complain about sprint and its service, i am one of those people. jan 19th, they shut my phone off due to the fact that i owed 150.00 for MARCH'S bill! i laughed, how could i owe march when march isnt even here yet, NOR is feb!!!! so they credited me the amount back and i switched to tmobile where i am MORE than happy, i am keeping sprint as well, until my contracts up this summer. then i am DONE with them. ive recommended 7 people to sprint who are ALL canceling OR have already canceled, due to similar reasons. they are contantly trying to scam u out of money. hows this, my mother who is disabled, was getting charged 36.00 EVERY MONTH for 6 YEARS!! for wut u ask?? AN UPGRADE OF PHONES..lmfao, shes had the same QUALCOMM phone that came out YEARS AGO! NEVER HAD AN UPGRADE, so theres a big mess going on, bank is investigating fraudelant charges etc.. sprint is DONE in my book, i keep a CLOSE watch on my bill, i write down WHEN i use my phone and how ma ny minutes... ALWAYS..its the only way to keep myself from getting scammed! i can tell u TONS of horror storys since july, things that would make u cringe.. =(
i use to LOVE sprint, till we realized what they were doing.. when we brought it to the attention of a rep on the phone, we first got hung up on ( not before we got the reps name thank god ).. then called back, and filed a complaint against that rep and STILL things were NOT handled..so, were gunna do it the legal way, keep everything FAIR and on RECORD..R.i.P MB.LD.AA
[ .i lOve my sidekick ll. ]
*everything happens fOr a reason*
- 02-06-2006, 10:04 AM #7Originally Posted by digitalrob
- 02-06-2006, 09:08 PM #8
Brad, say for example i want to "bump" my own topic, does that mean that i am getting rid of my topic??! im slightly confused.. i should of posted this in a PM, but i dont think u will mind, since its not off topic..
R.i.P MB.LD.AA
[ .i lOve my sidekick ll. ]
*everything happens fOr a reason*
- 02-06-2006, 10:46 PM #9Originally Posted by Renizay
- 02-07-2006, 07:56 AM #10
oooh, so bump means if no one answers, you want to leave it at todays posts, so maybe you can get answers!?!?! okay, i get it now. i thought it meant to get rid of
R.i.P MB.LD.AA
[ .i lOve my sidekick ll. ]
*everything happens fOr a reason*
- 01-08-2007, 12:22 AM #11Newbie
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Re: Sprint billing issue.
Originally Posted by Renée
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