Sprint Cc

Hello All My Name Is Josh I Am With Sprint Customer Care I Am Dedicated To Assisting Our Customers I Do This In My Free Time More Or Less As A Hobbie Any Questions At Anytime Feel Free To Ask Me.

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In the past Sprint users were able to purchase a new phone, with a $130-150 rebate, after 18 months of continuous service. Is this still true?

Originally Posted by SPRINTCC

Hello All My Name Is Josh I Am With Sprint Customer Care I Am Dedicated To Assisting Our Customers I Do This In My Free Time More Or Less As A Hobbie Any Questions At Anytime Feel Free To Ask Me.

Hi, Josh! Welcome to the site, we're always glad to have a member lend their knowledge! Feel free to put in a few words on anything you might be able to help out with. Thanks again!

Originally Posted by Dirty-Harry

In the past Sprint users were able to purchase a new phone, with a $130-150 rebate, after 18 months of continuous service. Is this still true?

Right now, most customers are eligible for a $75 rebate after 12 months and $150 after 24 months. "Most customers" generally refers to those who have kept their account in good standing.

Originally Posted by SPRINTCC

Hello All My Name Is Josh I Am With Sprint Customer Care I Am Dedicated To Assisting Our Customers I Do This In My Free Time More Or Less As A Hobbie Any Questions At Anytime Feel Free To Ask Me.

Hi Josh, what do you think of this problem I am having with Sprint. I usually have had a good experience with sprint until now.

Back in October '05 a sprint cc rep offered me this new free nights starting at 7 option so I said yes (Keep in mind the cc rep offered this to me i did not ask for it)

So on to my problem, when the sprint cc rep offered me this option they never told me I would have to agree to a new contract of 1 year but instead just went and extended it without telling me or having me agree to this.

since then I have called sprint to explain my problem and they offer no help and pretty much just say oh well thats how it works.

Josh do you know if thier is anything else that i can do. (i did file a complaint with bbb, but that is still on going)

thx greg

its good to have a new member with expert knowledge of sprint services! yay!! =) im sure ill be buggin u wit tons of questions soon hehe

Originally Posted by burntbacon!

Hi Josh, what do you think of this problem I am having with Sprint. I usually have had a good experience with sprint until now.

Back in October '05 a sprint cc rep offered me this new free nights starting at 7 option so I said yes (Keep in mind the cc rep offered this to me i did not ask for it)

So on to my problem, when the sprint cc rep offered me this option they never told me I would have to agree to a new contract of 1 year but instead just went and extended it without telling me or having me agree to this.

since then I have called sprint to explain my problem and they offer no help and pretty much just say oh well thats how it works.

Josh do you know if thier is anything else that i can do. (i did file a complaint with bbb, but that is still on going)

thx greg

Sorry it took me so long to get back here guys they restricted internet access at work and i have been busy with taxes. When we offer you something that renews your contract we have to send you to an automated system to confirm the agreement unless you entered your social and pcs number the contract is not valid. However are you sure they only extended it by 1 yr that particular option only happens with a 2 yr.

Originally Posted by Dirty-Harry

In the past Sprint users were able to purchase a new phone, with a $130-150 rebate, after 18 months of continuous service. Is this still true?

Ok here is the deal back in i believe it was September. (cant remember) Sprint changed their handset upgrade policy in some ways it is better and someways it is not pro is that it is an instant rebate. Con is that whenever you change phones on an account it restarts your rebate. That rebate and contract have nothing to do with each other. They go by a "hlof" which means handset life on file. The reason they did this change is because customers call in and swap phones on their account sometimes 2 and 3 times a month. Sprint a multi million dollar company but when customers do this it does cost alot of money. Just like everytime someone calls into customer care it costs Sprint 8$.

With accounts registered on one name, is it possible to assign a different name to outgoing calls for CallerID purposes?

Considering an a900 for use in the South Texas area.

Originally Posted by exi

With accounts registered on one name, is it possible to assign a different name to outgoing calls for CallerID purposes?

Considering an a900 for use in the South Texas area.

When I got my family share plan, all three phones' caller id information displayed the primary name on the bill. I called Sprint and they asked me what names I wanted on the other two phones. I know they'll change the secondary phones' names on a share plan to anything you want it to say, but I'm not sure about the primary name on a share plan or an individual plan. You can have the name removed and only display "Wireless Caller" or in some areas "PCS Caller" if you don't want 'your name' on it. SPRINTCC probably can tell you for a lot more about it, I just happened to be online at the same time as you and thought I'd tell ya what I know.

The answer is yes it is possible but cc does not do it any longer you will have to call and talk to the tech dept. it is possible as well to block caller id and as brad said input wireless caller and pcs caller. however these features are not restricted to areas.

Originally Posted by SPRINTCC

Sorry it took me so long to get back here guys they restricted internet access at work and i have been busy with taxes. When we offer you something that renews your contract we have to send you to an automated system to confirm the agreement unless you entered your social and pcs number the contract is not valid. However are you sure they only extended it by 1 yr that particular option only happens with a 2 yr.

thank you for the reply. So my complaint I filed against sprint with the better business bureau http://www.bbb.org/ was resolved in my favor Sprint finally backed down thanks to BBB what a great help they were.

I'm glad Sprint did the right thing here but it's really sad that sprint customers have to file complaints with outside resources like the bbb to get sprint to listen.

You didn't need to go to the BBB.
I am also a Sprint CS rep, and we do this every day. You just have to talk to the right rep/department.
If CS won't do it, ask for retentions, they'll do it.

Ok here are a few questions and I am a current customer. I actualy have two plans. one is a 2500 minute plan for a $125 base that includes two phones that I share with my son. The other is similar to the fair and flexable plan.

1. I am debating staying with sprint or go to cingular. Many of my coworkers have cingular so I could call them free so that would save minutes. If I stay with sprint I have been told I am eligable for a 30% discount by one agent and another says 15% on each bill. The one that told me 30$ did not have my second plan up so why the big difference. The store said 23%??? I spend over $250/month so I would think I am a valued customer.

2. Most of the new sprint phones that offer the power vision do not have analog capabilities and I do travel in rural areas sometimes. Cingular does not even offer analog and I hate to miss calls. I am interested in the Blade phone or a PDA phone so I can check my e-mail and I want bluetooth. It looks like I have to choose between bluetooth/powervision and analog capabilities. I also want a Sanyo phone as my 8100 has been a good phone with good signal strength.

3. When will Sanyo have a bluetooth phone?

1) It's probably 15% per line, and the rep most likely did have your plan up.
2) Don't confuse the issue. If you have a Sprint PV phone, it will be dualmode, and allow for digital and analog roaming. You will only get 1x speed (while roaming on digital), and no PV analog roaming. Who said that PV phones cannot do analog roaming?
3) Ask Sanyo.

You say you want the Blade or a PDA...which is it? They are radically different devices. The Blade is just a thin phone, with limited abilities. A PDA will do far more.