incessant phone loop

does everyone receive incessant phone messages from 866-247-7159 or am i just lucky? i have been a sprint customer for 3 years and was going to change providers when my contract expired... unfort for me, sprint has the best $$$$ deals. so we, my husband and i, decided to stick with them and get better phones..... first off they wanted me to pay full price for phones, which is outrageous... so we switched our service to be under my husband's name vs mine and since then have had the pleasure of nothing but harassment from them.

i paid our payment online as i usually do, and then got a call from the above number that is a recording saying this is an important message from sprint please call us. i called only to find that this is a courtesy call to tell me they recieved my payment. i said ok, thanks. in the course of the next 10 hours recieved 5 additional calls. i called each time getting more and more aggrivated. told them to remove my work number from the acct and to stop calling me, i was assured that it had been done after the third call... finally after the 6th call and asking them to choose lottery numbers for me (as i assume since my work number no longer exists in their system but they manage to call me they must be psychic).

But finally, silence. and my payment was paid 2/15/06 and due 2/28/06....this monday 3/6/06 get to work and have a voicemail from them... i chose to ignore after looking online to make sure no prob existed... but today i have been the lucky recipient of 2 more calls. i have begged, screamed, threw a fit, threatened to turn them into the federal trade comission.... nothing has seemed to work. i have never not paid my bill....and have had many many issues with sprint over the years. i wonder if they are such a wonderful co that they have no customers who do not pay their bills to harass so they choose to harass ones who do?

anywho, after todays calls, i am drafting a letter and am sending it to the better business bureau and the federal trade comission. i want to use their service as it is the best $$$ plan for my family but wonder if the bill surpassed the harassment.... not anymore. but to cancel my plan now would cost me early termination fees. hmmmmm.

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Wow, I'm having a hard time coming up with any kind of response to that one. I understand your frustration, but it seems to me your post is more to vent steam than to get any real answers. I'm sorry about your bad experience, I am a Sprint customer too and I've had a few "computer-related" problems that were a nuisance, but they've always been able to fix my problems when I called.

First, have you spoken to a couple of supervisors or have you been talking to regular CS reps all this time? Anytime you have a problem like this you should definitely ask for a supervisor. Make sure you write down names with the time & date, and make sure they know you are writing it down. Also do your best to stay calm and professional no matter how upset you are, that's the only way you can get anything accomplished.

Maybe it would help to call a different number for Sprint? I'm sure they have multiple numbers but I always remember 1.800.PIN.DROP from their commercials years and years ago, or you can dial *2 on your sprint phone. Sometimes these phone people are like lawyers, they won't do anything until they hear the right terminology. Make sure you tell them you want to be "removed from all calling lists" and that you want to be "opted out of all information sharing and anything not related to your existing service".

I'm not telling you to forget about the letters you plan to write, you have a right to be upset and I have been known to write a few letters of my own. But if you havent already tried the above suggestions, then maybe it will help you out. I'd probably call the number they left you and the regular cs number, and make sure to ask for a supervisor both times.

www.ftc.gov is the Federal Trade Commission (and they also maintain www.donotcall.gov if you get other telemarketing calls at home). I hope you get some kind of resolution to your problem, especially if my advice helps good luck!

i appreciate your response. i agree that staying under control is always the best method for getting a good response. i have tried all of this and have had multiple issues with them...i guess i was venting and do not have anything to ask of anyone at this time.

Originally Posted by jerickson

i appreciate your response. i agree that staying under control is always the best method for getting a good response. i have tried all of this and have had multiple issues with them...i guess i was venting and do not have anything to ask of anyone at this time.

I know of the calls you are receiving but honestly I don't know how to stop them. As far as I have seen on every person I deal with that has the same isue is in the same situation. Bill is paid and the account is up to date. I will speak with some people Monday and see if anyone knows what can be done. And yes everyone should know that Brad is right; you will get better results from both reps and sups if you speak in a courteous manner, guaranteed! And be professional. Don't curse.

Hi. I noticed that it's been a while since this message was posted, but I was wondering if you have had any luck lowering the frequency of the calls. We have been sprint wireless customers for a while also, and they like to call our home phone number EVERY SINGLE DAY asking for different people. It's like every sprint customer has our home telephone number. We even get calls on Saturdays waking us up in the morning, and it makes me sick. We always tell them to take us off the list, but it never happens.

Also, we get calls from other companies as well, sometimes asking for the same people. I don't know if it is a reason to be concern, but it sure is annoying.

Tonight we are going to try and call Sprint Customer support to see what they have to say; I'll make sure to let the world know if it helps. If anyone has suggestions they would like to share, it is more than greatly appreciated. Thanks!

Try calling this number instead of your usual Sprint CS number: 877-812-1223. They've been able to fix some things for me that the regular reps couldn't. (This number is for the business customers, not residential, but they will help you and sometimes can do more!)

i finally got it stopped by speaking to a manager...the third level up in the chain. i did file a complaint with the attorney general's office as well. but have not heard anything as to what has happened with all that. it has been 5 weeks since my last call from sprint..and by the way, i did not end up being all courteous and nice...no thanks, tried that and it did not work..i finally just told them that i would just close my account and take them to court to get the charges (for early termination) dropped...and they finally stopped, but now our phones are acting up....my advice, when you contract expires, run fast and far to a different company