Sprint Sucks...open letter to Sprint (long)

I would say it is best that anyone with a complaint goes directly to Sprint.com and submit it there. Don't give out your info on a public board.

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What happened to the $279 they owe you?

Conflicting information and not able to understand customer care are probably the 2 most common complaints Sprint gets. The problem is the outsourced centers, most of them are in India or some other country. Also the reps won't look stuff up they just pull answeres out of the air so you get off their phones.

14 year Sprint customer, Sprint is the best!!

This is my story of what Sprint did to me, personally, when I tried to cancel my contract with Sprint, and not pay an Early Termination Fee according to the law.

I had been a Sprint PCS customer for many years. I had issues with their service along the way, but they'd almost always been resolved. The exception to that is not the subject of this post, but I'm mentioning it as part of it. Back in 2006 I think, I noticed that I was being charged for calls that I had not made to foreign countries. So I called up Sprint, and found out that somehow one of my phone's had been "cloned". Apparently, there is tech out there that allows someone to simply walk up to a person and get their phone info just by being in proximity of their phone, if it is turned on. After being in touch with Sprint, they credited me with the first month of bills that weren't mine, but the 2nd month wasn't. I was told it was being investigated and would be credited at some point. In the meantime, I retired and moved to Florida, where I purchased a home in an area that didn't receive good Sprint service. I wasn't worried about the $50 or so in fraudulent charges that Sprint still hadn't credited me from almost 2 years before, because it wasn't a large amount of money, and I'd been a customer for many years. I had 4 lines with them. Once I got to Florida, I began experiencing dropped calls, calls not ringing, going straight to voicemail, and low/no bars. Fortunately for me, there is a law in effect that allows for wireless customers to cancel service without ETF if the wireless service provider raises any rate at all, including passing along any raise in taxes or fees. (When wireless companies first began paying these taxes and fees, they paid the fees and taxes themselves, instead of forcing the customers to pay them, now they force the customers to pay them). So when a couple of months after moving to Florida, I noticed that my bill had gone up, I called and cancelled, invoking federal law to cancel without ETF. I spent HOURS on the phone with numerous reps, all who REFUSED to cancel my account! They all were breaking federal law by doing so. I then sent them in a certified letter stating that I had cancelled my account verbally and that this letter was reiterating my cancellation. Sprint then decided to continue to bill my account, then eventually send it to collections. They also never removed the fraudulent charges from the cloned phone. When I got my first collection letter, I sent them a copy of the letter I sent Sprint, along with a letter of explanation to the collection agency, telling them my story, and explaining that indeed Sprint was breaking federal law by refusing to cancel my account without ETF when I requested it, continuing to bill me, refusing to remove to fraudulent charges on my bill and sending the fraudulent bill to collections. The collection agency then refused to take further action and the idiots at Sprint then sent it along to another collection agency. I then sent the new collection agency a new letter of explanation and a copy of the previous letters. Then they refused to take further action. This went on for a few years. In the meantime Sprint put a negative mark on my credit report which affected my interest rate when I purchased a brand new car. I tried 2 or 3 times to have it removed from all 3 major credit reporting agencies. Finally, this year, when I submitted the dispute, the credit reporting agencies removed it with no problem.
I'm guessing that Sprint got into trouble with the government for refusing to cancel accounts that cancelled according to the new federal law that gave them the right to, or that they lost a major class action lawsuit. I'm not sure which. So when I see Dan Hesse on tv talking about unlimited data being truly unlimited and Sprint being good and all the other wireless companies being bad (which is the message he's trying to say) I call bull****. This guy was at the helm when Sprint screwed me over and he's responsible for Sprint becoming the worst wireless provider in the nation. When I was with Sprint I used to have unlimited data on my smartphones for 5 bucks a month each. Now they are charging ridiculous prices for it, and they don't even offer a decent phone.
I will continue to tell the world about sprint and their campaign of violating federal law until they contact me personally and reimburse me for the extra points I've paid on my car note as well as the hassle I've had to go through to get this taken off my credit reports. It's easy to see how Sprint has gone down the tubes from one of the nations best wireless providers to one of the worst. So when I see Dan Hesse on tv spouting his bull**** about how Sprint offers truly unlimited service, I beg to differ. They may offer wireless service that is unlimited, but it costs about 10 times what it did just a few years ago, they don't offer a decent smartphone to get the data on, and if you try to get out of your contract according to federal law, they will try their best to ruin your credit.

An early termination fee isn't a problem anymore. If you are in a contract and looking to switch, click here for information on how to avoid paying an early termination fee.