Problem with Sprint

I have a problem with sprint and now they require me to pay $400.00 for early termination fee.

The last day of the contract was on a Sunday and my father waited until Monday so he can go down to a cellular dealership so they can help contact sprint for him because his English wasnt well. They were able to end the contract on Monday.

We receive a bill for $400.00 for early termination fee. We have contacted sprint numerous times and finally a representative tells us we do not need to pay the fee and they provided us with the confirmation code.

We receive a phone call from the Sprint Collection Agency and I told them that a sprint representative said I don't need to pay it anymore and I offered to give the lady the confirmation code but she said I still had to pay.

I need some help with this issue... What should I do?

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good luck with that.
keep caling and taking names till they take it off your bill.

The fastest way might be to call their executive resolutions phone number:

703-433-4401.

Sprints trying hard to get things sorted, esp with all the customers fleeing their service.

Good luck and let us know how it works for you.

The collection agency of sprint said they were "tired of playing games" and hung up. But before that the lady said their was a bill of $40.00 paid.

When I contacted the executive office of sprint they said no bill was made. They did offer to cut the termination fee by 50% to make it only 200.00$ but i emailed some ceo of sprint and am waiting for reply. If they can't completely remove the termination fee i will just pay the 200$.