scrammie2213

Sprint overcharges me EVERY MONTH! I used to have the Garmin on both phones, but had it taken off in Aug. after seeing how expensive it was. I got the Sprint Nav. put on just my husband's phone instead. (20.00 per month flat fee) I am still being charged for the Garmin every month! I have spoken to numerous Customer Service people, supervisors, managers, even went to the Sprint stores several times to have them try to help me resolve this, but still every month there are the bogus charges on my bill. They used to refund the charges and adjust my bill, but for the last 2 months they are saying they can't do that anymore, and are promising me refunds that never happen! Sprint is basically stealing money from me every month! What can I do ?? Please help, when I call them they promise a refund, but it never happens!!!! I am so stressed over this!! What can I do??

 

zhbuyi

Talking to Sprint Customer Service is pointless and hopeless, wasting both your cell phone minutes and time. You should file a complaint on FCC (Federal Communication Commissions) website--Choose Form B (on billing). You do not have to submit any documentations at this point. FCC will contact you when they need them.

I was going to post the website for you but found I am not allowed to post link so far--what a stupid forum rule?

Please search google with keywords FCC and Complaint, you will find where to file.

Good Luck!

Actually, what I am thinking is it might be a good idea for all of us who have billing problems to file a class action against Sprint, just don't know how.

chambers

I was getting overcharged on my bill for the internet, texting, and a bunch of other things for months. It took many phone calls and finally a BBB complaint to get a call back from someone that would fix it. Total nightmar.e