1. #1
    citRon
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    Has anyone else sent him an email? -Get a reply yet?
    After seeing the commercial with the new CEO 'dan' and his email [email protected], I figured maybe I've finally found a way to get my frustrations heard! So, back in MARCH I sent him an email, and copied my letter (see my post above) which detailed all the problems I had.
    I got an automated reply about 2 weeks later that said all the emails were being read and replied to, and I should hear from them shortly.
    It is now JUNE. NO REPLY.
    HELLO! Sprint! Is ANYONE home?


    See More: [email protected]




  2. #2
    TechSup
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    Re: [email protected]

    It's a corporate address sent not only to dan "Who they say is going to reply" this is just a spot for them to get spammed which in my view as a retired agent is a bad commercial break down for them to even think about the idea of placing an email "by sprint" for people to abuse and send information to.

    They are using automated repliers because it's a backup for the support team "online" to reply back to you as to what your situation is and/or how they can provide for you further assistance and by placing a phone call to you for other connections of support for them to give you.

    Best of luck for your 3 months wait on your email
    Steven Myers,
    Retired Sprint White Glove: st286158



  3. #3
    the2ndflood
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    Re: [email protected]

    Quote Originally Posted by citRon View Post
    Has anyone else sent him an email? -Get a reply yet?
    After seeing the commercial with the new CEO 'dan' and his email [email protected], I figured maybe I've finally found a way to get my frustrations heard! So, back in MARCH I sent him an email, and copied my letter (see my post above) which detailed all the problems I had.
    I got an automated reply about 2 weeks later that said all the emails were being read and replied to, and I should hear from them shortly.
    It is now JUNE. NO REPLY.
    HELLO! Sprint! Is ANYONE home?
    PlanetFeedback: Voice of One, Power of Many is still the best way to get help and give feedback to Sprint. Sprint is the only company that seems to still listen to customers through sites like that. Other company's that I have sent feedback to, don't give 2 Sh**'s about us. (Palm, AT&T, DirecTV, Ebay, Sirius, ect)



  4. #4
    citRon
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    Re: [email protected]

    the2ndflood--!!! You rock! I filled out the letter and info on planetfeedback.com last night, and lo and behold- a Sprint Executive Office lady called me back this afternoon!!! She left a message, I'll call her back first thing in the morning, though. Unbelievable. 13 months of emails and letters to Sprint, and this website gets them to respond.

    So...what sort of 'compensation' should I ask for because of the 6+ hours I spent on the phone and the in-store trips, the weeks of work I spent on getting my moneyback from them, etc...?



  5. #5
    the2ndflood
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    Re: [email protected]

    Quote Originally Posted by citRon View Post
    the2ndflood--!!! You rock! I filled out the letter and info on planetfeedback.com last night, and lo and behold- a Sprint Executive Office lady called me back this afternoon!!! She left a message, I'll call her back first thing in the morning, though. Unbelievable. 13 months of emails and letters to Sprint, and this website gets them to respond.

    So...what sort of 'compensation' should I ask for because of the 6+ hours I spent on the phone and the in-store trips, the weeks of work I spent on getting my moneyback from them, etc...?

    I'm not sure what problems you have been through. Sprint executive relations is pretty helpful and willing to make things rights. I have know people that have gotten loyalty discounts, $20 off of their monthly bill, free services, it all depends on what went wrong. Sprint has been going through some major problems over the past few years with their horrible customer care. And executive relations is then left to pick up the pieces. I have been through it all, so I know how you feel. Waiting on hold for 2 hours, then being hung up on, or transfered back to the main menu, gets old really fast. Just let me know what the problem is and I can help you with asking for help. Just keep in mind, be reasonable. If you have a $19 a month plan and want free discounts, that is not going to happen. The more you spend and the more times you pay on time, give you more power to negotiate.



  6. #6
    citRon
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    Re: [email protected]

    hey- read the 'Sprint sucks' posting here- I have the letter I sent *****ing out the trouble I went through. I've been with them for over 11 years now, and have 3 wireless lines plus home long distance.



  7. #7
    the2ndflood
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    Re: [email protected]

    Quote Originally Posted by citRon View Post
    hey- read the 'Sprint sucks' posting here- I have the letter I sent *****ing out the trouble I went through. I've been with them for over 11 years now, and have 3 wireless lines plus home long distance.
    I was with Sprint for 4 and a half years. Hopefully they can find their way back to being the best carrier I had ever used. Right now though, I'm staying away until they get rid of all those Indian customer care reps. I have a hard time understanding them and I always had problems getting them to understand what problems I was having at that point in time,



  8. #8
    Shorty-*
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    Re: [email protected]

    There's really no point in e-mailing him... as somebody stated above you just get an automated response... Maybe they'll reply to complaints through certain websites but the best thing to do is call the corporate office at 703 433 4000... They'll fix your account for you because Sprint really can't afford to lose anymore customers and you won't have to wait, you can make formal complaints about your services and the customer service if need be and they will immediately address the issues. Most people just ask for supervisors but it's all done by call centers and each call center has different information and will give you different information... Reps will even argue with eachother because their locations have been told different things... It's not necessarily the reps that suck it's just Sprint's "guidelines" and policies and the lack of proper update/communication between employer and employee... Anyway if you call the corporate number executive services will go into your account and voila no more problems.



  9. #9
    lysol123
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    Re: [email protected]

    I can never see this company moving forward. Stocks will continue to drop and so will the customers. Sprint has awesome phones but the rudest and poorest customer service I"ve ever experienced. I talked to 4 people today trying to get an explanation why my bill increased 13.00 per month. There were no add ons, no request for any changes. Well, after speaking to 4 people and being on the line for more than 30 minutes, I was told by Jacinda, who id'd herself as escalation manager that this was an encentive that was offered when I made some changes in June 2010, but they are entitled to go in at any time and remove this incentive(which was a credit service charge from your account.) One rep stated her records showed that I'd received a call asking if I would like to keep the service credit and it was notated that I refused. Now, what fool would refuse a monthly service credit? Next,I was transferred to acct. services and was told the unexpected increase resulted in some changes regarding premium data around June. I found bills as far back as January where there was a 10.00 charge for this service and as December I'm still being billed the same charge for premium data services. So that didn't fly. Once he realized that was not a logical excuse, I was transferred to a 3rd party who gave me a completely different explanation from the 2 previous parties which was totally ridiculous. Then finally I get transferred to an escalation manager(Jacinda) who then states Oh, that was just an incentive we offered you at the renewal of your contract, but we have the authority to remove that incentive at any given time which increases your bill. At the time I agreed on renewing my contract in June 2010, not once did that manager mention anything in regards to an incentive being given that would be taken away at a later date. She only quoted me the total amt ob bill including taxes , surcharges and etc. (due to my asking) and followed up with an email on on the agreement which still failed to mention any incentives being given and was due to be snatched away at some point. I stated to Jacinda (escalation manager) this should have been addressed at my renewal. Jacinda"s reply was you can find this in FINE print on our website. I reminded her that I had a printed email from the manager that stated what my total bill would be and NOWHERE did it mention an incentive that was given only to be taken away later. This company is going down the drain, including stock due to the poor, sneaky, and incompetent customer service. After loosing millions of customers, wouldn't you think they would try to make a few changes in order to retain what few customers they have left. I clearly seen today that has not happened and probably never will. I have been with this company for more than 20 yrs. but after my contract ends will definitely seek service elsewhere. Jacinda offered no means of rectifying this problem. This was not the first time I'd cld in the last 15 yrs and was transferred from rep to rep and each one had a different explanation. It's SOOOOOOOOOOO FRUSTRATING!!!!



  10. #10
    camstuf
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    Re: [email protected]

    A lot of companies offer a 3 months signing bonus, why is this so confusing?
    Your monthly Sprint bill is online, you can view each and every charge, all 15 pages worth.
    If you find this post helpful, click on bottom of each post: Like l Share
    * FAQ * Search * CPF PhoneDatabase* CPF Super/\/\odette



  11. #11
    4tweety76
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    Re: [email protected]

    I canceled my 484-300 phone because my daughter is 32.I liked the phone I had for the last 4 years but I thought I would upgrade and SRINT has been my only phone provider.I now have a G3 phone and I hate it. There is too much crap I don't need or even understand. The phone wont even let me on google so I love paying for services that I cant use.



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