dan@sprint.com

Has anyone else sent him an email? -Get a reply yet?
After seeing the commercial with the new CEO 'dan' and his email dan@sprint.com, I figured maybe I've finally found a way to get my frustrations heard! So, back in MARCH I sent him an email, and copied my letter (see my post above) which detailed all the problems I had.
I got an automated reply about 2 weeks later that said all the emails were being read and replied to, and I should hear from them shortly.
It is now JUNE. NO REPLY.
HELLO! Sprint! Is ANYONE home?

It's a corporate address sent not only to dan "Who they say is going to reply" this is just a spot for them to get spammed which in my view as a retired agent is a bad commercial break down for them to even think about the idea of placing an email "by sprint" for people to abuse and send information to.

They are using automated repliers because it's a backup for the support team "online" to reply back to you as to what your situation is and/or how they can provide for you further assistance and by placing a phone call to you for other connections of support for them to give you.

Best of luck for your 3 months wait on your email

PlanetFeedback: Voice of One, Power of Many is still the best way to get help and give feedback to Sprint. Sprint is the only company that seems to still listen to customers through sites like that. Other company's that I have sent feedback to, don't give 2 Sh**'s about us. (Palm, AT&T, DirecTV, Ebay, Sirius, ect)

the2ndflood--!!! You rock! I filled out the letter and info on planetfeedback.com last night, and lo and behold- a Sprint Executive Office lady called me back this afternoon!!! She left a message, I'll call her back first thing in the morning, though. Unbelievable. 13 months of emails and letters to Sprint, and this website gets them to respond.

So...what sort of 'compensation' should I ask for because of the 6+ hours I spent on the phone and the in-store trips, the weeks of work I spent on getting my moneyback from them, etc...?

I'm not sure what problems you have been through. Sprint executive relations is pretty helpful and willing to make things rights. I have know people that have gotten loyalty discounts, $20 off of their monthly bill, free services, it all depends on what went wrong. Sprint has been going through some major problems over the past few years with their horrible customer care. And executive relations is then left to pick up the pieces. I have been through it all, so I know how you feel. Waiting on hold for 2 hours, then being hung up on, or transfered back to the main menu, gets old really fast. Just let me know what the problem is and I can help you with asking for help. Just keep in mind, be reasonable. If you have a $19 a month plan and want free discounts, that is not going to happen. The more you spend and the more times you pay on time, give you more power to negotiate.

hey- read the 'Sprint sucks' posting here- I have the letter I sent spelling out the trouble I went through. I've been with them for over 11 years now, and have 3 wireless lines plus home long distance.

I was with Sprint for 4 and a half years. Hopefully they can find their way back to being the best carrier I had ever used. Right now though, I'm staying away until they get rid of all those Indian customer care reps. I have a hard time understanding them and I always had problems getting them to understand what problems I was having at that point in time,

There's really no point in e-mailing him... as somebody stated above you just get an automated response... Maybe they'll reply to complaints through certain websites but the best thing to do is call the corporate office at 703 433 4000... They'll fix your account for you because Sprint really can't afford to lose anymore customers and you won't have to wait, you can make formal complaints about your services and the customer service if need be and they will immediately address the issues. Most people just ask for supervisors but it's all done by call centers and each call center has different information and will give you different information... Reps will even argue with eachother because their locations have been told different things... It's not necessarily the reps that suck it's just Sprint's "guidelines" and policies and the lack of proper update/communication between employer and employee... Anyway if you call the corporate number executive services will go into your account and voila no more problems.