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  1. #1
    jameslima
    jameslima is offline
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    Okay here is the situation:

    1) I work for a company...and they gave us phones, since I work in IT. I took the stock phone and swapped it with an LG Rumor. No big deal...same plan and everything....

    Basically I just went to a Sprint store and changed the plan to a different ESN, this was some months ago.

    2) I have now accepted a job with a different company...but I didn't realize I needed to switch it back to the old phone before I left.

    So on my last day a couple of weeks ago I turned in my phone (the old one).

    I called Sprint and they say they cannot release the Rumor unless I know the PIN code for the account. Now this is a major account with over 5,000 phones on it. I have no way to get the PIN for this.

    The phone does not even work, the number was turned off on Thursday.

    I just want to sell the phone but I don't want anyone to get ripped off.

    Any ideas?

    Thanks for reading this!!!!


    See More: Please Help with My ESN question, I messed up...



  2. #2
    thatolly
    thatolly is offline
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    Re: Please Help with My ESN question, I messed up...

    I would suggest the same



  3. #3
    camstuf
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    Re: Please Help with My ESN question, I messed up...

    Quote Originally Posted by jameslima View Post
    Okay here is the situation:

    1) I work for a company...and they gave us phones, since I work in IT. I took the stock phone and swapped it with an LG Rumor. No big deal...same plan and everything....

    Basically I just went to a Sprint store and changed the plan to a different ESN, this was some months ago.

    2) I have now accepted a job with a different company...but I didn't realize I needed to switch it back to the old phone before I left.

    So on my last day a couple of weeks ago I turned in my phone (the old one).

    I called Sprint and they say they cannot release the Rumor unless I know the PIN code for the account. Now this is a major account with over 5,000 phones on it. I have no way to get the PIN for this.

    The phone does not even work, the number was turned off on Thursday.

    I just want to sell the phone but I don't want anyone to get ripped off.

    Any ideas?
    Thanks for reading this!!!!
    You want to sell a phone that belongs to a company that you are leaving?
    How about turning it in with your ID and keys on your last day.
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  4. #4
    MtDewAddict
    MtDewAddict is offline
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    Re: Please Help with My ESN question, I messed up...

    You don't need the pin on the account to swap a phone because believe it or not, swapping a phone a doing a flip-flop doesn't require the CSR's to authenticate the account.
    camstuf likes this.



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