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Old 07-13-2008, 07:22 PM #1
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Please Help with My ESN question, I messed up...


Okay here is the situation:

1) I work for a company...and they gave us phones, since I work in IT. I took the stock phone and swapped it with an LG Rumor. No big deal...same plan and everything....

Basically I just went to a Sprint store and changed the plan to a different ESN, this was some months ago.

2) I have now accepted a job with a different company...but I didn't realize I needed to switch it back to the old phone before I left.

So on my last day a couple of weeks ago I turned in my phone (the old one).

I called Sprint and they say they cannot release the Rumor unless I know the PIN code for the account. Now this is a major account with over 5,000 phones on it. I have no way to get the PIN for this.

The phone does not even work, the number was turned off on Thursday.

I just want to sell the phone but I don't want anyone to get ripped off.

Any ideas?

Thanks for reading this!!!!


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Old 07-15-2008, 05:59 PM #2
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Re: Please Help with My ESN question, I messed up...


I would suggest the same
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Old 07-30-2008, 04:25 AM #3
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Re: Please Help with My ESN question, I messed up...


Quote:
Originally Posted by jameslima View Post
Okay here is the situation:

1) I work for a company...and they gave us phones, since I work in IT. I took the stock phone and swapped it with an LG Rumor. No big deal...same plan and everything....

Basically I just went to a Sprint store and changed the plan to a different ESN, this was some months ago.

2) I have now accepted a job with a different company...but I didn't realize I needed to switch it back to the old phone before I left.

So on my last day a couple of weeks ago I turned in my phone (the old one).

I called Sprint and they say they cannot release the Rumor unless I know the PIN code for the account. Now this is a major account with over 5,000 phones on it. I have no way to get the PIN for this.

The phone does not even work, the number was turned off on Thursday.

I just want to sell the phone but I don't want anyone to get ripped off.

Any ideas?
Thanks for reading this!!!!
You want to sell a phone that belongs to a company that you are leaving?
How about turning it in with your ID and keys on your last day.
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Old 02-19-2009, 09:51 PM #4
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Re: Please Help with My ESN question, I messed up...


You don't need the pin on the account to swap a phone because believe it or not, swapping a phone a doing a flip-flop doesn't require the CSR's to authenticate the account.
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