Sprint's MVNO Jitterbug Offers All American Staff, But Sprint Doesn't. Pathetic!

So I was reading a magazine and noticed an ad for Jitterbug Wireless; which is a carrier that uses Sprint's network. They mainly cater to senior citizens. And on that ad they had an American flag and claimed that all their customer care staff in based in America. So a small company is willing to spend some extra money and hire customer care staff that the customer can understand, but Sprint can't? Big-old Sprint outsources ALL of their customer care. The only USA based reps come from T.A.G, and they aren't even trained on the level of a Verizon, AT&T, or T-Mo rep. I left Sprint after years of service because of their horrible customer care. So it is crazy to see a small company that understands how important it is to have Americans helping Americans, doing something Sprint should be doing right now. Even after I posted my complaint at Planetfeedback, Sprint had an Indian rep contact me! Which was one of the big factors why I left in the first place!

I honestly don't think the cooperate heads over at Sprint are playing the game seriously. Sprint announces last year after they received the lowest possible ratings for their customer care that they would hire more reps. But then they turned around and fired people. Most likely to hire more Indian reps who can barely speak English and who have no idea what Sprint offers in the way of services.

Very, very sad.... Sprint as a company has been around for over 100 years (Just Under Different Names), but they might die-out because of their quest to cut cost by hiring poorly trained foreign customer care reps. Just insane to me!! And this is why Sprint had a market cap of over $70 BILLION just a few years ago, and now only has 23.18 BILLION. So over $47 BILLION lost in a matter of a few years. I wonder why customers are leaving? Ummm?

I agree in part:
I think outsourcing to foreign countries is due to our government.
BTW, the reps you refered to probably speak better english than us, and certainly many more languages: They just have accents the we can't understand.
Aslo the reps appear to sell off a peice of paper, and have no futher info to offer if its not on that paper...
Hence, the customer generally gets screwed with a complicated and or incomplete contract.
I speak from experience.
...and I conclude that Sprint does not care about the customer only the almighty dollar.
They don't really care if you leave. It's all about the green. Big surprise
That being said, get over it

The funny part about all of this is that the reps in Mexico get paid the same as the ones in Canada and the US since they're considered very well educated for being able to pass a literacy and fluency test in english it's really hard for them to get the jobs... it's just the actual facilities and things that are cheaper in those areas so Sprint doesn't even really save that much.. the Reason they do it is because they need bilingual centers and so they make the reps take calls in both languages so they're paying for both services in one rather than have so many spanish centers and so many english centers.

falling over your words is not an accent.... it is the inability to speak a language, for some reason foriegners think they need to chomp on their tongue when they speak English, the thing is open your mouth wide and flatten your tongue..... then we can understand you....

However to defend Sprint, it is extremely cheap to use Arabic call centers, you can get someone fully dedicated to you for around $400 a month, compared to around $900 a month in the US.

That's not a good defense though. The less a company spends on customer care makes the customer feel like they are a nuisance. When I was with Sprint I felt like I was only good for my money, but my problems were annoying to them. I want to speak with someone who understands what I am talking about. I kid you not, I had my plan changed without my permission because the customer care rep thought I had to have a different plan to use EV-DO. I had the Sero, which had free data! My question was about adding GPS, not changing my rate plan. But she made changes and if i wouldn't have called back to confirm the GPS, I would have lost my discounted plan.
But even with heavy discount, Sprint just ended up not being worth it. I went from spending $41 a month with Sprint, to $70+ with Verizon, and that price difference is worth it, because Verizon's customer care is quite good.

It's just sad that Sprint wants to save money on the 1 service that is crippling their company.

SPRINT