Find Out Who To Contact Over Sprint Nextel Related Problems

I see a lot of complaints and problems being posted here dealing with Sprint and/or Nextel. Since I have dealt with them before; I know how to get help when nothing else has worked. So I wanted to post something here to help others out. The main complaint site that companies seem to listen to is PlanetFeedback: Voice of One, Power of Many. When you file a complaint through them it goes to boardinquiries AT sprint.com. This is Sprint Executive Relations department. These are the people that hold the power to help you if customer care has not. Don't contact them if you haven't tried using other means. And also don't file complaints over stupid issues, because no company is willing to work with someone posting pointless and rude complaints. So be polite and explain the issue. Also in the complaint explain what you have done to correct the issue and what, if anything, did those methods do.

Here is a list of Sprint related phone numbers. They seem to change often; so it makes more sense to post a link here then to post the page itself.
Sprint Phone Numbers - SprintUsers.com

Here are some other complaint sites. These just help others see what you have been going through. I have never had Sprint, or any company for that matter, reply back to any complaint or question posted on those sites.

My3cents.com - Let your voice be heard! Consumer Reviews, Complaints and more...
Ripoff Report: By Consumers, For Consumers
Customer Service - Consumer Complaints
ConsumerAffairs.com: Knowledge is Power! Consumer news, reviews, complaints, resources, safety recalls


If these don't help, then get the more powerful groups to help. The BBB ((ONLY)) deals with money related issues. If Sprint ripped you off in some financial way, then they can help. If your dropping calls and want help with that; the BBB is NOT the way to go. The FTC and FCC are government agencies that will keep your complaint on file and take action if need be. Don't expect much if anything from them. But the complaints do stay on file and companies do reply back to complaints filed with them. The FCC ((ONLY)) deals with communication related issues. Whereas the FTC deals with all consumer goods.

Untitled The Better Business Bureaus
Federal Trade Commission - Home
Federal Communications Commission (FCC) Home Page

I had to use Sprint Customer Service many times over the last few weeks because I lost my phone.. The best and quickest way to get through is to say "CANCEL SERVICE" when the phone prompt asks you why you are calling.

The customer service rep following the "Cancel Service" request helped me with tons of problems and questions. They are not really only working the cancellation department. I tried other routes, but always got disconnected or put on hold.

You can also contact their corporate office/executive services, and they fix things for you on the spot and will keep track of your account as well... 703 433 4000

Great post, thanks. REP points given.

Thank you for the information about how to contact Sprint. I have been trying to get resolution since August of 2007. I keep getting told it is fixed, but it is not. When you have been turned in to a collection agency for a phone that was returned over a year ago, to me that is BAD management. I hope I will get resolution now.

Thank You

Call their retentions center and be nice. They're usually helpful.

Call them and threaten to leave;
They will bend over backwards to keep you...Thant's their job!

Thank you for the information about how to contact Sprint.

this helps alot

very helpful post. thanks for the information!

These are awesome resolutions.
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