unfair BILLING! please help!!!

hi. i've had my t-mobile account for 3 months now. each month i've been receiving usage charges for 75-100 text messages received from one particular number. i phoned them immediately to complain that i've neither received the message from the disconnected number, and to ask for an adjustment to my bill.

this was given to me the first month. the second month the same thing happened from a different disconnected number. again i phoned customer service and they said they'd do something. this month's bill arrived with more usage charges and last month no adjustment was made.

i phoned t-mobile and they refuse to adjust my account telling me i should simply add the $2.99 feature for 300 smses. they also told me that if they give me one more credit i'll have to pay any future usage charges regardless.

the problem is obviously on their side and they refuse to cooperate with me. either it's a technical or billing glitch. what can i do about it? is there a cellphone consumer helpline ? can t-mobile actually check what's being sent in these messages so that they can see if i havent received them?

please help me!!

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› See More: unfair BILLING! please help!!!

visit www.planetfeedback.com and tell them what you have said, you send the letter through planet feedback to tmobile and have them delete it.

They do return calls through planetfeedback!!!

T-Mobile USA, Inc.
www.voicestream.com
12920 SE 38th Street
Bellevue, WA 98006


Tel: 425-653-4600
Fax: 425-653-4666

or try this..

T-Mobile Chairman: JOHN W. SWANTON
T-Mobile PRESIDENT & CEO: ROBERT P. DOTSON
T-Mobile COO: SUSAN G. (SUE) SWENSON
CORPORATE ADDRESS: 12920 S.E. 38TH ST
BELLEVUE, WA 98006
PHONE: 425-378-4000
FAX: 425-378-4040
TOLL FREE: 800-318-9270

Hi,

I contact the BBB (better business bureau) and they contacted t-mobile. a t-mobile rep called me and apologised, saying they'll sort out the prob. i received one month's free credit ($39.00) for the inconvenience and all unfair charges were given back to me. so, it helped to know where to go

they still haven't solved the problem, but as long as i'm not paying for it, i dont mind.

thanks everyone!

I am glad it all worked out for you!

Awesome! I'm glad to see your problem got worked out weird it was only disconnected numbers. Do you have one of those smart phones or something like maybe a spammer is SMS spamming you?